PATIENT ACCESS REP IED

CommonSpirit Health; Pasadena (TX); Presencial; USD 26.000 - 40.000; Jornada completa

Descripción de la vacante

St. Luke's Health - Patients Medical Center in Pasadena, TX seeks a Patient Access representative to handle registration, scheduling, and payer verifications. The role supports timely access to care and accurate clinical documentation within the EHR system.

The position requires a high school diploma or GED with 1 year of healthcare exposure, familiarity with registration procedures, and patient support skills. On-site role with competitive hourly pay.

Formación

• High school diploma or GED required.
• 1 year of healthcare or patient access experience preferred.
• Knowledge of patient registration procedures and documentation, health insurance payers, and real-time eligibility verifications.

Responsabilidades

• Perform patient registration across access points with accurate demographic info and EHR documentation.
• Scan, index, and manage patient documents to support registration, billing and clinical workflows.
• Communicate patient financial responsibility using tools and scripts, and collect payments when appropriate.
• Schedule, confirm, and update patient appointments to support access to care.
• Resolve routine registration, insurance, and encounter discrepancies following workflows.
• Provide patient-facing support via phone and approved channels, route calls, and document interactions.
• Process medical records and registration docs promptly per best practices and compliance.

Conocimientos

Patient registration

Healthcare experience

Insurance verification

Educación

High school diploma or GED

Descripción del empleo

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to escal... complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.
• Process medical records and registration-related documentation in a timely manner according to best practices and compliance requirements.

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to escal... complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.
• Process medical records and registration-related documentation in a timely manner according to best practices and compliance requirements.

Job Requirements

• High school Diploma or GED
• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.

Where You'll Work St. Luke's Health - Patients Medical Center provides inpatient and outpatient medical and surgical services to residents of Pasadena, Deer Park, La Porte, Baytown, and Clear Lake. The facility includes 53 medical/surgical beds, eight ICU beds and three endoscopy rooms, and offers a range of primary and specialized services—wound care, general surgery, gastroenterology, occupational health, heart and vascular, women’s services, diagnostic imaging, outpatient rehab services, and sleep disorders.

Pay Range

$18.60 / $28.83hourly