PATIENT ACCESS REP I ED

CommonSpirit Health; Pasadena (TX); On-site; USD 26,000 - 40,000; Full time

Job summary

CommonSpirit Health in Pasadena, TX is hiring for patient registration roles. The position supports registration across multiple access points, verifies insurance eligibility, collects payments, and handles confidential documentation within the EHR.

Responsibilities include scheduling, patient financial communication, and assisting with inquiries by phone while adhering to standards and compliance requirements.

Qualifications

• Healthcare experience in patient access setting preferred.
• Knowledge of patient registration procedures and documentation.
• Knowledge of health insurance payers.
• Real-time insurance eligibility verifications.

Responsibilities

• Register patients across access points with accurate demographics and insurance verification.
• Scan, index, and manage patient documents for registration, billing, and clinical workflows.
• Communicate financial responsibility to patients and collect payments as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access.
• Identify and resolve routine registration and insurance discrepancies.
• Provide patient-facing support via telephone and approved channels.
• Process medical records and registration-related documentation per procedures.

Skills

Healthcare experience

Registration procedures

Health insurance payers

Insurance eligibility verification

Education

High school Diploma or GED

Job description

Job Summary and Responsibilities

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.




• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.




• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.




• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.




• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to elevate complex or non-standard issues.




• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.




• Process medical records and registration-related documentation in a timely manner according to best practices and compliance requirements.

Job Requirements

Required:

• High school Diploma or GED




• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.

Where You'll Work

St. Luke's Health - Patients Medical Center provides inpatient and outpatient medical and surgical services to residents of Pasadena, Deer Park, La Porte, Baytown, and Clear Lake. The facility includes 53 medical/surgical beds, eight ICU beds and three endoscopy rooms, and offers a range of primary and specialized services—wound care, general surgery, gastroenterology, occupational health, heart and vascular, women’s services, diagnostic imaging, outpatient rehab services, and sleep disorders.

Pay Range

$18.60 / $28.83hourly

We are an equal opportunity employer.