PATIENT ACCESS REP I ED

CommonSpirit Health; Pasadena (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

St. Luke's Health - Patients Medical Center in Pasadena, TX, seeks an additional staff member for patient access and registration roles. The position emphasizes accurate demographic data, insurance eligibility checks, and confidential EHR documentation to ensure smooth patient flow.

Responsibilities include scheduling appointments, assisting patients with financial responsibilities, and maintaining compliance with documentation standards across registration processes.

Qualifications

• 1 year relevant experience in healthcare, patient access is preferred.
• Knowledge of patient registration procedures and documentation.
• Knowledge of health insurance payers and real-time eligibility verifications.

Responsibilities

• Perform patient registration across assigned access points with accurate demographics, insurance eligibility, and EHR documentation.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows.
• Communicate patient financial responsibility using education tools and collect payments when appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care.
• Identify and resolve routine registration, insurance, and encounter discrepancies.
• Provide patient-facing support via telephone and other approved channels.
• Process medical records and registration-related documentation in a timely manner per compliance.

Education

High school Diploma or GED

Tools

Insurance verifications

Patient registration procedures

Job description

Job Summary and Responsibilities

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to escape complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.
• Process medical records and registration-related documentation in a timely manner according to best practices and compliance requirements.

Job Requirements

Required:

• High school Diploma or GED
• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.

Where You’ll Work

St. Luke's Health - Patients Medical Center provides inpatient and outpatient medical and surgical services to residents of Pasadena, Deer Park, La Porte, Baytown, and Clear Lake. The facility includes 53 medical/surgical beds, eight ICU beds and three endoscopy rooms, and offers a range of primary and specialized services—wound care, general surgery, gastroenterology, occupational health, heart and vascular, women’s services, diagnostic imaging, outpatient rehab services, and sleep disorders.