Patient Access Rep I (.6 FTE)

Franciscan Alliance, Inc.; Rensselaer (IN); On-site; USD 21,000 - 30,000; Part time

Job summary

Franciscan Health Rensselaer is seeking a Patient Access Rep I to support preregistration, registration, and financial counseling for patients at the Rensselaer facility. The role collaborates with medical staff and revenue cycle teams to ensure accurate data capture and compliant handling of patient information under HIPAA guidelines.

The position involves collecting demographic and financial information, explaining payment responsibilities to patients, and assisting with co-pay and balance

Qualifications

• Interviews patients to collect registration data without duplicating records.
• Enters insurance, demographics, billing data and clinical data.
• Counsels patients on co-payments and pre-service payments.
• Follows HIPAA and regulatory standards.

Responsibilities

• Interview patients and/or family to obtain registration information, ensuring accuracy and avoiding duplicates.
• Enter insurance policy numbers, group numbers, addresses, and contact details for billing and clinical data.
• Identify patient liabilities, collect pre-service payments, and counsel on payer waivers and co-payments.
• Complete pre-registrations and registrations to maintain patient flow and accurate records.

Skills

Communication skills

Patient interaction

HIPAA knowledge

Cash handling

Education

High School Diploma/GED

Associate's degree (preferred)

Job description

Franciscan Health Rensselaer

1104 E Grace St Rensselaer, Indiana 47978

The Patient Access Rep I performs tasks related to preregistration, registration, patient financial counseling, and collections of patient liabilities of co-payments. This position works with medical staff, revenue cycle departments, nursing departments, and ancillary departments to coordinate Patient Access functions, and ensure smooth delivery of services. The Patient Access Rep I collects demographic and financial information necessary for the generation of medical records of all services performed at Franciscan Alliance. This position distributes information to patients or their representative, and other information required by federal and state guidelines, and ensures that patient information meets all quality and regulatory standards, specifically HIPAA guidelines. The ability to compassionately engage in conversation with patients on their responsibilities for Copayment, Prepayment and Outstanding Balances.

WHO WE ARE

Franciscan Health is a non‑profit health care ministry with primary and specialty care physician groups located throughout Indiana. Franciscan is known for our mission of caring. Our values of Respect for Life; Fidelity to Our Mission; Compassionate Concern; Joyful Service; and Christian Stewardship extend to our employees and patients. With 11 hospital ministries, Franciscan Health is one of the largest Catholic health care organizations in the Midwest. Franciscan Health includes over 1,000 employed physicians and advanced practice providers. Franciscan providers enjoy a team approach to care. Of our 260+ locations, many are nationally recognized Centers of Health Care Excellence.

WHAT YOU CAN EXPECT

• Day shift hours, 24 hours a week and rotating holidays and weekends.
• Interviews patient and family in order to obtain registration information, and enters correct data including patient name, gender, and date of birth without duplication of an existing medical record at the time of registration and pre-registration.
• Enter insurance policy number, group number, address, and telephone numbers and patient billing data and clinical data.
• Verbally interview patient and/or family in order to obtain registration information.
• Identifies patient liabilities, obtains patients on pre-service payments, counsel’s patients on payer financial waivers, and processes co-payments collections.
• Identify co-payment procedures and fiscal procedures related to registration procedures.
• Complete computer and telephone pre-registrations to maintain patient flow.

QUALIFICATIONS

• Preferred associate’s degree
• Required High School Diploma/GED
• Required Professional/Vocational/Trade Training

TRAVEL IS REQUIRED

Never or Rarely

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

• Franciscan provides eligible employees with comprehensive benefit offerings.

Find an overview on thebenefit section of our career site, jobs.franciscanhealth.org.