PSR -Crawfordsville

Franciscan Alliance, Inc.; Crawfordsville (AR); On-site; USD 34,000 - 52,000; Full time

Job summary

Franciscan Alliance, Inc. is seeking a Patient Service Representative in Crawfordsville, Indiana. The role involves answering calls, scheduling appointments, and guiding patients and families while coordinating with clinical staff.

The PSR will work with an electronic medical records system, collect payments and support front-office tasks across practice specialties in a busy physician office environment.

Qualifications

• High School Diploma/GED - Required
• 1 year Customer Service - Required
• 1 year Healthcare - Preferred

Responsibilities

• Answer incoming calls; respond to inquiries, schedule appointments and direct calls to appropriate staff for assistance.
• Work within an electronic medical records system
• Collect patient payments; apply payments and adjustments to patient accounts
• Balance daily encounter forms and cash drawers
• Additional daily administrative tasks based on practice specialty

Education

High School Diploma/GED

1 year Customer Service

Job description

FPN Southside Family Practice Crawfordsville

1640 Crawfordsville Sq Dr Crawfordsville, Indiana 47933

Patient Service Representatives (PSRs) play a critical role in our Physician Offices. They are the first point of contact with patients, family members and caregivers for their visit. The PSR represents Franciscan Physician Network in communication to provide information, direction and support to our customers. This role collaborates with providers, management and clinical staff to coordinate patient schedules and provide other administrative support. The ability to compassionately engage in conversation with patients on their responsibilities for Copayment, Prepayment and Outstanding Balances.

WHO WE ARE

Franciscan Health is a non-profit health care ministry with primary and specialty care physician groups located throughout Indiana. Franciscan is known for our mission of caring. Our valuesof Respect for Life; Fidelity to Our Mission; Compassionate Concern; Joyful Service; and Christian Stewardship extend to our employees and patients. With 11 hospital ministries, Franciscan Health is one of the largest Catholic health care organizations in the Midwest. Franciscan Health includes over 1,000 employed physicians and advanced practice providers. Franciscan providers enjoy a team approach to care. Of our260+ locations, many are nationally recognized Centers of Health Care Excellence.

WHAT YOU CAN EXPECT

• Office Hours Monday - Friday Days (Various Schedules Available)
• Enjoy work life balance with consistent day shift schedule and observed holidays off work
• Professional development opportunities
• Enhanced benefits package with a pay structure to reward experience and expertise
• Answer incoming calls; respond to inquiries, schedule appointments and direct calls to appropriate staff for assistance.
• Work within an electronic medical records system
• Collect patient payments; apply payments and adjustments to patient accounts
• Balance daily encounter forms and cash drawers
• Additional daily administrative tasks based on practice specialty

QUALIFICATIONS

• High School Diploma/GED - Required
• 1 year Customer Service - Required
• 1 year Healthcare - Preferred

TRAVEL IS REQUIRED:

Never or Rarely

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on thebenefit section of our career site, jobs.franciscanhealth.org.