Patient Access Rep-1

Franciscan Alliance, Inc.; Michigan City (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Franciscan Health Michigan City Campus is seeking a Patient Access Representative I to join our evening shift team. You will perform preregistration, registration, patient financial counseling, and assist with copayment collections, ensuring accurate data and HIPAA compliance.

As part of the patient access team, you will interview patients, collect demographic and billing information, and help coordinate care across departments while maintaining quality standards and compassionate service.

Qualifications

• High school diploma or GED is required.
• Professional or vocational training may be required.

Responsibilities

• Interview patients and family to obtain registration information.
• Enter policy numbers, group numbers, addresses, and billing data.
• Counsel patients on copayments, prepayments, and outstanding balances.
• Complete pre-registrations to maintain patient flow.

Skills

Patient interview

Data entry

Financial counseling

HIPAA compliance

Co-payment collections

Education

High School Diploma or GED

Professional/Vocational/Trade Training

Job description

Franciscan Health Michigan City Campus

3500 Franciscan Way Michigan City, Indiana 46360

The Patient Access Rep I performs tasks related to preregistration, registration, patient financial counseling, and collections of patient liabilities of co-payments. This position works with medical staff, revenue cycle departments, nursing departments, and ancillary departments to coordinate Patient Access functions, and ensure smooth delivery of services. The Patient Access Rep I collects demographic and financial information necessary for the generation of medical records of all services performed at Franciscan Alliance. This position distributes information to patients or their representative, and other information required by federal and state guidelines, and ensures that patient information meets all quality and regulatory standards, specifically HIPAA guidelines. The ability to compassionately engage in conversation with patients on their responsibilities for Copayment, Prepayment and Outstanding Balances.

WHO WE ARE

Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve.

WHAT YOU CAN EXPECT

• Full-time evening shift., 2:30pm to 11:00pm.
• Must be able to work rotating weekends and holidays.
• Must be able to train during the day shift and transition to evening shift.
• Must be able to cover Michigan City, IN and Chesterton, IN campus.
• Interviews patient and family in order to obtain registration information, and enters correct data including patient name, gender, and date of birth without duplication of an existing medical record at the time of registration and pre-registration.
• Enter insurance policy number, group number, address, and telephone numbers and patient billing data and clinical data.
• Verbally interview patient and/or family in order to obtain registration information.
• Identifies patient liabilities, obtains patients on pre-service payments, counsel’s patients on payer financial waivers, and processes co-payments collections.
• Identify co-payment procedures and fiscal procedures related to registration procedures.
• Complete computer and telephone pre-registrations to maintain patient flow.

QUALIFICATIONS

• Required High School Diploma/GED OR
• Required Professional/Vocational/Trade Training

TRAVEL IS REQUIRED:

Never or Rarely

JOB RANGE:

INCENTIVE:

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

BENEFITS

• Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on thebenefit section of our career site, jobs.franciscanhealth.org.