Patient Access Representative I

Franciscan Alliance, Inc.; Crawfordsville (IN); On-site; USD 19,000 - 30,000; Full time

Job summary

Franciscan Health Crawfordsville Campus is seeking a Patient Access Rep I to manage preregistration and registration tasks, and to counsel patients on financial responsibilities. The role involves collecting demographic and insurance information, ensuring HIPAA compliance, and coordinating with clinical and revenue cycle teams to maintain smooth patient flow.

The position requires effective communication with patients and staff, accurate data entry, and a compassionate approach to discussing

Qualifications

• Requires strong communication and interpersonal skills for interviewing patients and families.
• Ability to collect demographic and financial information accurately for medical records.
• Comfort with explaining copayments, prepayments, and balances to patients; HIPAA compliance.
• Ability to work with medical staff and multiple departments to coordinate patient access tasks.

Responsibilities

• Interview patients and families to obtain registration details without duplicating records.
• Enter insurance info, address, phone numbers, and billing data accurately.
• Interview patients to collect required data for registration.
• Identify patient liabilities and collect copayments or arrange pre-service payments.
• Complete pre-registrations to maintain patient flow.

Education

Associate’s Degree

High School Diploma/GED

Professional/Vocational/Trade Training

Job description

Franciscan Health Crawfordsville Campus

1710 Lafayette Rd Crawfordsville, Indiana 47933

The Patient Access Rep I performs tasks related to preregistration, registration, patient financial counseling, and collections of patient liabilities of co-payments. This position works with medical staff, revenue cycle departments, nursing departments, and ancillary departments to coordinate Patient Access functions, and ensure smooth delivery of services. The Patient Access Rep I collects demographic and financial information necessary for the generation of medical records of all services performed at Franciscan Alliance. This position distributes information to patients or their representative, and other information required by federal and state guidelines, and ensures that patient information meets all quality and regulatory standards, specifically HIPAA guidelines. The ability to compassionately engage in conversation with patients on their responsibilities for Copayment, Prepayment and Outstanding Balances.

WHO WE ARE

Franciscan Health is a non-profit health care ministry with primary and specialty care physician groups located throughout Indiana. Franciscan is known for our mission of caring. Our values of Respect for Life; Fidelity to Our Mission; Compassionate Concern; Joyful Service; and Christian Stewardship extend to our employees and patients. With 11 hospital ministries, Franciscan Health is one of the largest Catholic health care organizations in the Midwest. Franciscan Health includes over 1,000 employed physicians and advanced practice providers. Franciscan providers enjoy a team approach to care. Of our 260+ locations, many are nationally recognized Centers of Health Care Excellence.

WHAT YOU CAN EXPECT

• Evenings M-F 3pm-11:30pm and every other weekend Saturday and Sunday 3pm-11:30pmHoliday rotation
• Interviews patient and family in order to obtain registration information, and enters correct data including patient name, gender, and date of birth without duplication of an existing medical record at the time of registration and pre-registration.
• Enter insurance policy number, group number, address, and telephone numbers and patient billing data and clinical data.
• Verbally interview patient and/or family in order to obtain registration information.
• Identifies patient liabilities, obtains patients on pre-service payments, counsel’s patients on payer financial waivers, and processes co-payments collections.
• Identify co-payment procedures and fiscal procedures related to registration procedures.
• Complete computer and telephone pre-registrations to maintain patient flow.

QUALIFICATIONS

• Preferred Associate’s Degree
• Required High School Diploma/GED
• Required Professional/Vocational/Trade Training

TRAVEL IS REQUIRED:

Never or Rarely

JOB RANGE:

INCENTIVE:

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on thebenefit section of our career site, jobs.franciscanhealth.org.