PATIENT ACCESS REP I

Calvert Health System; Stoakley (MD); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Prescription coverage

Vision benefits

Disability insurance

Life insurance

Paid holidays

Education assistance

Free parking

Discounted meals

FSA/HSA

Job summary

Calvert Health System in Maryland is seeking a customer service-oriented professional to support patients, families and staff through admission, registration and discharge. The role emphasizes accurate information, empathy and clear communication across departments.

Requirements include a high school diploma or GED and at least 6 months of healthcare customer service experience. Basic computer skills and the ability to multi-task with interruptions are essential.

Qualifications

• High school diploma or GED required.
• 6 months of experience in a customer service position, preferably in healthcare.
• Ability to multi-task with interruptions while maintaining quality.
• Effective communication with all levels of staff and departments.

Responsibilities

• Protects patient and hospital interests through excellent customer service for patients, families, visitors and staff during admission, registration and discharge processes.

Skills

Customer service

Communication

Education

High school diploma or GED

Tools

Windows

Microsoft Office

Internal computer systems

Job description

Protects patient and hospital interests through excellent customer service for each patient, family member, visitor and staff during admission, registration and discharge processes.

Education :

Position requires a high school diploma or GED.

Registration/Certification/Licensure :

Not listed

Experience :

6 months of experience in a customer service position, preferably in healthcare.

Other Requirements :

Maintains unit-specific and hospital competencies, mandatory learning, and any clinical certifications required in accordance with the Staff Education and Training policy GA-057 and/or any other department requirements.

Basic computer skills to include Windows, Microsoft Office, and internalcomputer systems.

Basic knowledge of insurance plans, coverage types and medical terminology.

Able to multi-task with numerous interruptions.

Communicates effectively with all levels of staff and departments.

Able to provide excellent customer service and communication skills that demonstrate the ability to adjust based on urgency of need.

Additional Information:

• CalvertHealth (CH) offers a comprehensive benefits program designed to enhance the physical, financial, and personal well-being of our employees.
• Our comprehensive package includes health insurance options for individuals and families, dental and prescription coverage, as well as supplemental vision benefits, all available starting on the first day of the month following your hire date.
• Additional benefits include short-term and long-term disability insurance, Basic Life and Accidental Death & Dismemberment (AD&D) coverage, Supplemental Life insurance, six paid holidays with additional floating holiday, education assistance, free parking, discounted meals, and options for FSA/HSA.
• Paid Time Off (PTO) is accrued hourly each pay period, allowing full-time employees (working 40 hours per week) to accumulate approximately 145 hours of PTO annually.
• Employees working fewer hours will have their PTO accrued on a pro-rated basis.
• 403(b) Plan with employer match available.