PATIENT ACCESS REP I

CalvertHealth; Prince Frederick (MD); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Customer Service Representative to enhance patient experiences. In this vital role, you will protect patient and hospital interests by delivering exceptional service to patients, families, and staff during critical moments like admissions and discharges. Your ability to communicate effectively and manage multiple tasks will be essential in ensuring a smooth process for all involved. Join a team where your contributions will make a significant impact on patient care and satisfaction.

Qualifications

• 6+ months of customer service experience, preferably in healthcare.
• Ability to maintain hospital competencies and mandatory training.

Responsibilities

• Provide excellent customer service during patient admissions and discharges.
• Communicate effectively with patients, families, and staff.

Skills

Customer Service

Effective Communication

Multi-tasking

Basic Computer Skills

Understanding of Medical Terminology

Education

High School Diploma or GED

Tools

Microsoft Office

Windows

Job description

JOB DESCRIPTION DETAILS

• Job Summary:

  Protects patient and hospital interests through excellent customer service for each patient, family member, visitor, and staff during admission, registration, discharge, and other assigned duties.

• Education:

  High school diploma or GED required.

• Registration/Certification/Licensure:

  Not listed.

• Experience:

  At least 6 months of experience in a customer service role, preferably in healthcare.

• Other Requirements:

  • Maintain unit-specific and hospital competencies, mandatory training, and any required clinical certifications as per policy GA-057 or department standards.
  • Basic computer skills including Windows, Microsoft Office, and internal systems.
  • Basic understanding of insurance plans, coverage types, and medical terminology.
  • Ability to multi-task amidst interruptions.
  • Effective communication skills with all staff levels and departments.
  • Ability to deliver excellent customer service and adapt communication based on urgency.