Patient Access Rep

Talentify; Shelbyville (IN); On-site; USD 32,000 - 45,000; Full time

Job summary

Major Hospital is seeking a Patient Access Services representative to serve as the first point of contact for patient registration and admission. The role includes identifying uninsured patients and coordinating with MedAssist as needed, handling calls, paging, and order entry, and providing courteous customer service across registration sites.

The position may float to multiple registration sites within the health system, supporting operational efficiency and patient flow.

Qualifications

• Strong computer skills.
• High School Diploma or equivalent.
• Strong customer service, communication and teamwork skills; strong problem solving and interpersonal abilities; ability to communicate effectively both orally and in writing; able to work under time pressure with patient contact.

Responsibilities

• Represent Major Hospital as the initial contact for Patient Access Services, including registration/admission.
• Identify uninsured patients and communicate with MedAssist when appropriate.
• Answer and transfer incoming calls; internal and external paging; order entry; and customer service support in registration functions.
• May float to various registration sites within the health system.

Skills

Strong computer skills

Education

High School Diploma or equivalent

Job description

• JOB SUMMARY AND SPECIFICATIONS

  • JOB SUMMARY

    • Represents Major Hospital as the initial contact for any/all Patient Access Services including but not limited to: registration/admission of patients, identify uninsured patient and communicate with MedAssist when appropriate, answers and transfers incoming calls, internal and external paging, order entry, and customer service support to the hospital in registration functions. This position may float to various registration sites within the health system.

  • MINIMUM QUALIFICATIONS

    • Professional & Technical Skills
      • Strong computer skills
    • Education
      • High School Diploma or equivalent
    • License(s) or Certification(s)
      • NA
    • Other Skills or Requirements
      • Strong customer service, communication and teamwork skills. Strong problem solving techniques and interpersonal skills-including ability to communicate effectively both orally and written. Ability to work under time pressure while interacting in a helpful, courteous manner with a degree of patient contact.
    • Skilled to Care for Certain Age-Related Patient Groups (incumbents will be skilled in the care of the following patient groups)
      • X Does not apply _____ Adolescence (13-17 years) ____ All age groups _____ Infants (0-1 year) _____ Geriatric (65+ years) _____ Pediatric/Early Childhood (1-12 years) _____ Adult (18‑64 years)