Centralized Patient Access Representative II

MultiCare Health System; Spokane (WA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a Centralized Patient Access Representative II. This role is pivotal in ensuring a seamless patient experience by managing appointments and referrals across various specialty clinics. The ideal candidate will thrive in a dynamic environment, demonstrating exceptional customer service and attention to detail. With a commitment to community health and well-being, this organization offers a supportive workplace culture that values belonging and professional growth. Join a team dedicated to making a difference in patient care while enjoying a flexible schedule and opportunities for advancement.

Benefits

Flexible Schedules

Opportunities for Growth

Safe Workplaces

Employee Recognition Programs

Qualifications

• Two years of customer service experience or 6 months meeting call center metrics.
• Knowledge of medical terminology and insurance preferred.

Responsibilities

• Handle scheduling for multiple specialty clinics and manage referrals.
• Assist patients with registration and navigate insurance prior-authorization.

Skills

Customer Service Skills

Attention to Detail

Adaptability

Communication Skills

Education

High School Diploma or GED

Tools

Electronic Medical Records (EPIC)

Windows Operating Systems

Job description

You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our healthcare network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and are dedicated to the health and well-being of the communities we serve.

About MultiCare's Access Center

The Centralized Access Team provides excellent patient care and develops employees' healthcare skills, including those without previous healthcare experience. Our leadership and training team focus on your success during your career here at MultiCare. We encourage all individuals with the desire to grow and serve our patients and community to apply.

The Centralized Patient Access Representative II handles inbound calls and manages referrals for our specialty clinics, including MultiCare Orthopedics, Sports Medicine, Podiatry, Physiatry, Neurology, Dermatology, Nephrology, Endocrinology and Diabetes Education, Pulmonary, OB/GYN, and Sleep Medicine clinics. The ideal candidate possesses exceptional customer service skills and demonstrates efficiency with attention to detail. Reliable attendance and adaptability are key to supporting our team, patients, and clinic partners.

FTE: 1.0, Shift: Days, Schedule: Monday - Friday

Position Summary

The Centralized Patient Access Representative II (CPAR-II) assists new and existing patients with scheduling appointments, communicates with the care team, and provides information about their care. Creating an outstanding patient experience through professionalism, empathy, and enthusiasm is a priority.

CPARs are equipped to work in a fast-paced environment, using various computer systems to complete complex tasks for patients, providers, and multiple locations. The ideal candidate has a positive attitude, drive, and a love for the community. The CPAR II role supports multiple medical specialty practice locations and is the second level in a 4-tiered job family.

Responsibilities

• All CPAR-I functions
• Handle higher volumes of clinics, specialty, and ambulatory procedure scheduling
• Assist callers/patients with referrals, registration, and scheduling
• Navigate referrals and obtain insurance prior-authorization
• Initiate patient outreach as needed
• Schedule interpreters
• May serve as a Lead Advocate based on skills and abilities

Requirements

• High School Diploma or GED
• Two years of customer service experience or 6 months meeting call center metrics as a CPAR-I
• Proficient in operating multiple computer systems in a Windows environment
• Two years of office, clerical, or call center experience; medical setting preferred
• Knowledge of medical terminology, referrals, and insurance preferred
• Experience with Electronic Medical Records; EPIC preferred
• Familiarity with data entry and complex scheduling preferred

Our Values

As a MultiCare employee, you'll embody our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, and Kindness, which guide our organization and patient care.

Why MultiCare?

• Belonging: We foster a true sense of belonging for all employees
• Mission-driven: Dedicated to partnering for healing and a healthy future
• Market leadership: Washington state's largest community-based health system
• Employee-centric: Recognized as one of Forbes' "America's Best Employers by State"
• Technology: