Patient Access Representative I- CPKH Patient Access

Carle Health; Pekin (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking healthcare system committed to providing exceptional patient care. In this dynamic role, you will be responsible for ensuring accurate patient registration and financial data integrity while delivering outstanding customer service. Collaborate with a supportive team dedicated to continuous improvement and patient satisfaction. This position offers a chance to grow within a comprehensive benefits package and a culture that values inclusivity and teamwork. If you are passionate about making a positive impact in healthcare, this opportunity is perfect for you.

Benefits

Comprehensive Benefits Package

Flexible Scheduling

Training and Development Opportunities

Qualifications

• Ability to engage with patients and collect accurate demographic data.
• Experience in financial services and understanding insurance policies.

Responsibilities

• Register patients and ensure data integrity for billing.
• Provide exceptional customer service and support patient needs.
• Collaborate with team members to achieve department goals.

Skills

Customer Service

Data Entry

Financial Verification

Communication Skills

Education

High School Diploma

Relevant Certifications

Tools

EPIC

Computer Software

Job description

Overview

Creates accurate and thorough registration for each patient visit. Responsible for obtaining demographic and financial information as well as obtaining signatures required for successful and compliant billing submission. Collects patient liability before or at the time of service as defined by the patient's insurance plan. Interact in a customer-focused and compassionate manner to ensure patient's needs are met.

Qualifications

Certifications:, Education:, Work Experience:

Responsibilities

1. Registration and Data Integrity

• Engage with patient/legal representative to obtain and input accurate demographic and insurance data to ensure accuracy
• Consistently schedule, register, and obtain signatures in accordance with compliance regulations
• Collect accurate, complete, and compliant data from patient and/or guarantor
• Follow all policies and procedures related to optimal financial performance
• Utilize tools such as real-time eligibility responses, online resources, phone or fax to verify eligibility and ensure accuracy
• Understand and communicate patient benefit information and follow collection guidelines
• Understand and execute downtime procedures to ensure data integrity

Customer Service

• Demonstrate UnityPoint’s FOCUS Values in all actions and interactions
• Consistently use AIDET and no point policy in all interactions
• Greet all patients and visitors with quality customer service and professionalism to ensure an exceptional patient experience
• Answer telephone calls in a clear, calm, and professional manner; screen calls by urgency and route calls promptly, accurately, and professionally to appropriate team member or department

Financial Services/Billing

• Understand basic self-pay or underinsured patient policies to refer to the appropriate teams for resolution
• Ensure accuracy of data collection by resolving registration errors as assigned by work queues
• Understand requirements for authorization and medical necessity
• Use standardized tools to identify missed information and secure proper documentation
• Ensure financial integrity of the billing system with accurate reconciliation for point of service collections and cash drawer balancing
• Utilize estimate tools within EPIC to accurately present financial liability
• Professionally process the collection of financial liability and facilitate payment arrangements

Collaboration and Team Synergy

• Support and contribute to department goals by attending department meetings and participating in performance improvement activities
• Assist new hires in training processes
• Demonstrate teamwork by working, acting, thinking, and collaborating as a team while supporting team decisions
• Maintain accountability for individual actions and encourage, support, teach, mentor, and resolve conflict in a healthy manner
• Promote and celebrate team achievements

About Us

Find it here.

Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance – and opportunities meet flexibility. Find it all at Carle Health.

Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups, and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation’s highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Health Alliance. We offer opportunities in several communities throughout central Illinois with potential for growth and lifelong careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class. Carle Health participates in E-Verify and may provide information from each new employee's Form I-9 to confirm work authorization. For more information: [e-mail].

Compensation and Benefits

The compensation range for this position is $16.98 per hour - $27.51 per hour. This range is a good faith estimate at the time of posting. Actual compensation will depend on experience, qualifications, location, licenses, shifts, and other factors. Carle Health offers a comprehensive benefits package. To learn more, visit careers.carlehealth.org/benefits.