Patient Access Representative

McLaren Health Care; Lapeer (MI); On-site; USD 38,000 - 50,000; Full time

Job summary

McLaren Health Care is seeking a Patient Access Registrar for a full-time night shift. You will register patients, collect demographic and financial information, and ensure accurate documentation in the EMR system.

The role requires a high school diploma and at least one year in a customer service or health care setting. Knowledge of EMR systems (Cerner/EPIC) is preferred, with weekend availability and the ability to handle copays and daily responsibilities.

Qualifications

• Requires high school diploma or equivalent.
• 1 year experience in customer service or health care.
• Preferred: knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR systems.

Responsibilities

• Register patients in EMR with thorough interviewing and accurate demographic/financial data.
• Greet patients promptly with a warm, professional manner.

Skills

Customer service

Education

High school diploma

Tools

Cerner

EPIC or similar EMR

Job description

Full Time Night Shift
Shift Times: 6:00pm-6:30am

Position Summary: Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process.

Essential Functions and Responsibilities

• Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
• Greet customers promptly with a warm and friendly reception.
• Collects, documents, scans all required demographic and financial information.
• Direct patients to appropriate setting, explaining, and apologizing for any delays.
• Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
• Estimates and collects copays, deductibles, and other patient financial obligations
• Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements. Applies recurring visit processing according to protocol.
• May facilitate use of electronic registration tools where available (Wacom’s, iPads, etc.).
• Performs duties otherwise assigned by Management.

Qualifications

• Required: High school diploma or equivalent required
• 1-year experience in a customer service role or health care industry.

• Preferred: Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred
• Medical terminology preferred

Additional Information

• Schedule: Full-time
• Requisition ID: 26004186
• Daily Work Times: 6:00pm-6:30am
• Hours Per Pay Period: 72
• On Call: No
• Weekends: Yes