Patient Access Rep - ED Admissions (9am - 9:30pm)

FMOL Health; Monroe (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

A healthcare provider in Louisiana is seeking a Patient Access Representative for its emergency department. The role involves registering patients, coordinating with nursing staff, and ensuring compliance with EMTALA and other regulations. Ideal candidates will have a high school diploma and customer service experience, showing exceptional clerical and communication skills. This full-time position requires effective teamwork and the ability to manage stressful situations efficiently.

Qualifications

• 1 year customer service experience or related certification (e.g., Certified Coder, Certified Medical Assistant).
• Advanced clerical and computer skills.
• Ability to work in high-stress situations.

Responsibilities

• Accurately register patients presenting to the ED and verify identity.
• Coordinate with ED nurses to ensure patient triage.
• Manage patient and visitor concerns during trauma events.
• Verify insurance coverage and collect co-insurance, co-pay, and deductibles.
• Determine in-network status post-stabilization and balance cash drawers.
• Communicate with patients, families, EMS, RN, and providers to resolve issues.
• Manage patient and visitor concerns during trauma and disaster events.
• Maintain EMTALA, HIPAA, and No Surprises Act compliance.
• Respond to disaster activation and work on-site until activation ends.
• Document each encounter for cross-functional communication.

Skills

Customer service

Critical thinking

Professional communication

Clerical skills

Teamwork

Ability to work in high-stress

Education

High School diploma or equivalent

Certified Coder

Certified Medical Assistant

Tools

Registration software

Job description

Patient Access Rep - ED Admissions (9am - 9:30pm)

Apply for the Patient Access Representative - ED Admissions role at FMOL Health. Join a fast‑paced emergency department team that values accurate patient registration, effective communication, and compliance with federal and state regulations.

Job Description

The Patient Access Representative 1 – ED (PAR1) registers patients presenting to the Emergency Department, including traumas, stroke patients, disaster response patients, behavioral health, and direct admits to inpatient units. Responsibilities include validating patient identity, collecting ED‑specific screening information, coordinating with ED nurses to ensure timely triage, verifying insurance coverage, calculating patient co‑insurance and co‑pay, determining in‑network status post‑stabilization, and balancing cash. The role requires professional communication with patients, families, physicians, and nurses, managing patient and visitor concerns during trauma and disaster situations, and maintaining knowledge of EMTALA and No Surprises Act regulations.

Responsibilities

• Accurately register patients presenting to the ED and verify identity.
• Collect demographic, insurance, and guarantor information and input it into registration software.
• Coordinate with ED nurses to ensure patients are triaged in a timely manner.
• Verify insurance coverage, calculate patient financial responsibility, and collect co‑insurance, co‑pay, and deductibles.
• Determine in‑network and out‑of‑network status post‑stabilization and balance cash drawers.
• Communicate with patients, families, EMS, RN, and providers to resolve registration and insurance issues.
• Manage patient and visitor concerns during trauma and disaster events.
• Maintain compliance with EMTALA, HIPAA, and No Surprises Act regulations.
• Respond to disaster activation and work on‑site until conclusion of activation.
• Document each encounter in account notes to ensure cross‑function communication.
• Perform other duties as assigned.

Qualifications

• High School diploma or equivalent; 1 year customer service experience or related certification (e.g., Certified Coder, Certified Medical Assistant).
• Advanced clerical and computer skills, critical thinking, and ability to work in high‑stress situations.
• Professional appearance and behavior, good communication skills, dependability, flexibility, and teamwork.

Seniority level

Entry level

Employment type

Full‑time

Job function

Health Care Provider