Patient Access Rep - ED Admissions (Nights)

FMOL Health; Monroe (LA); On-site; USD 32,000 - 46,000; Full time

Job summary

FMOL Health in Monroe, LA seeks a Patient Access Representative 1 for the Emergency Department. You will accurately register patients including trauma, stroke, and other emergencies, verify identity, collect screening information, and coordinate with ED nurses to ensure swift triage and admission or discharge.

The role requires at least 1 year of customer service, a high school diploma, and strong clerical/computer skills.

Qualifications

• High school diploma or equivalent.
• 1 year of customer service experience or related certification (e.g., Certified Coder, CMA).
• Advanced clerical and computer skills; critical thinking; strong communication and teamwork.

Responsibilities

• Register patients for ED visits, verify identity, and collect relevant screening data.
• Coordinate with ED nurses to triage and ensure timely admission or discharge.
• Verify insurance, determine in-network status, and collect co-pays/deductibles.
• Ensure EMTALA compliance and respond to disaster activations on-site.

Skills

Clerical skills

Computer skills

Critical thinking

High-stress

Communication skills

Dependability

Flexibility

Teamwork

Education

High School diploma or equivalent

Job description

The Patient Access Representative 1 - ED (PAR 1) is responsible for accurately registering patients presenting to the Emergency Department, including traumas, stroke patients, disaster response patients, other emergency patients, behavioral health, direct admits to inpatient units, surgery patients, radiology patients, and prisoners. Registration includes validating patient identity, collecting ED-specific screening information, coordinating with ED nurses to ensure patients are triaged in a timely manner, verification of insurance coverage, calculation of and collection of patient co-insurance/deductibles/co-pays, determination of in-network and out-of-network status post-stabilization, and balancing of cash. In this fast-paced, high-stress environment, the PAR1 demonstrates professional/effective communication skills with patients and families, physicians, and nurses. They manage patient and visitor concerns during traumas and disasters. The PAR1 is knowledgeable of and compliant with federal and state regulations related to acute-care patient registration, with special emphasis on EMTALA regulations and the No Surprises Act. Team members in the ED must be flexible to change and have an ability to adapt and adjust to a constantly changing environment. Must be able to respond to disaster activation with plans to work on-site until conclusion of activation.

• Experience: 1 year customer service experience or related certification (e.g. Certified Coder, Certified Medical Assistant)
• Education: High School diploma or equivalent
• Special Skills: Advanced clerical and computer skills, critical thinking skills, ability to work in high-stress situations, professional appearance and behavior, good communication skills, dependability, flexibility, teamwork.