Patient Access Rep

Ridgeview Medical Center; Waconia (MN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Overnight Registration Specialist to join their dynamic team. This role involves efficiently registering patients and ensuring accurate information capture in a fast-paced environment. The ideal candidate will possess strong customer service skills, attention to detail, and the ability to handle high-stress situations. With a focus on patient care, this position offers the opportunity to make a significant impact on the healthcare experience. Join a supportive team that values your contributions and provides comprehensive benefits to meet your needs.

Qualifications

• High school graduate or equivalent required.
• 1-2 years of previous healthcare experience preferred.
• Familiarity with medical terminology is a plus.

Responsibilities

• Efficiently registers patients and verifies required information.
• Collects financial obligations and provides counseling.
• Ensures confidentiality and meets quality standards.

Skills

Customer Service

Medical Terminology

Multi-tasking

Attention to Detail

Basic Math Functions

Communication Skills

Problem Solving

Computer Skills

Education

High School Diploma or Equivalent

Post-secondary Education in Related Field

Tools

Microsoft Office

Job description

This position is an Overnight position working in the Emergency Departments at both Waconia and Chaska locations from 10:30pm - 7:00am Thursday - Sunday.

Purpose of Job

This position is responsible for complete and accurate pre-registration and registration of various patient types, including, inpatient admissions, outpatient, emergency services, and same day surgeries at multiple locations.

Job Functions

1. 
   

   Efficiently registers patients, in person or via phone, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission.

   
   
2. 
   

   Assigns the appropriate Guarantor for each patient.

   
   
3. 
   

   Ensures patients receive necessary disclosures, privacy information, and signs the Consent to Treat documentation.

   
   
4. 
   

   Verifies insurance eligibility and benefit information using real time eligibility; reviews the insurers response to each verification request and takes appropriate action based on the response to ensure the proper insurance plan and billing address are entered in the system.

   
   
5. 
   

   Completes the MSQ, as appropriate, for patients with Medicare

   
   
6. 
   

   Collects financial obligations from patients and provides financial counseling and/or estimates when appropriate.

   
   
7. 
   

   Reconciles and performs end of day cashier duties

   
   
8. 
   

   Works with internal staff and third party payers to obtain information necessary for the registration.

   
   
9. 
   

   Assists and refers internal and external customers to proper resources for questions.

   
   
10. 
    

    Provides professional and courteous customer service to internal and external customers.

    
    
11. 
    

    Adheres to strict confidentiality when handing patient information.

    
    
12. 
    

    Meets established quality and productivity standards/requirements

    
    
13. 
    

    Performs other duties as assigned

    
    

Minimum Education/Work Experience

• 
  

  High school graduate or equivalent

  
  
• 
  

  1-2 years previous healthcare experience

  
  
• 
  

  Familiar with medical terminology

  
  
• 
  

  Strong customer service experience

  
  

Knowledge/Skills/Abilities

• 
  

  Ability to effectively handle high-stress fast paced environment

  
  
• 
  

  Ability to meet and maintain the necessary background checks as aligned with position functions

  
  
• 
  

  Ability to communicate in the English language for effective written and verbal correspondence in order to complete job functions as mentioned above

  
  
• 
  

  Ability to multi-task and high attention to detail

  
  
• 
  

  Ability to perform basic math functions and count money

  
  
• 
  

  Ability to serve patients in a friendly and efficient manner

  
  
• 
  

  Knowledge of basic computer functions and Microsoft Office applications

  
  
• 
  

  Ability to work autonomously and as a team

  
  
• 
  

  Ability to respond appropriately to unpredictable situations and diverse patient populations

  
  
• 
  

  Capable of making independent decision with the use of strong critical thinking and problem solving skills

  
  
• 
  

  Ability to communicate in the English language for effective written and verbal correspondence in order to complete job functions mentioned above

  
  

Preferred Qualifications

• 
  

  Post-secondary education in a related field

  
  
• 
  

  Bilingual

  
  

Physical Demands

Link to Employee Health Physical Demands

Compensation

Many factors are taken into consideration when determining compensation such as: the requirements of the position, experience, education, knowledge, and skills along with location and internal equity. Pay listed does not include any shift, weekend, or other differentials.

Benefits

Ridgeview strives to provide comprehensive and market competitive benefits to meet the needs of our employees and their families.

Click here to view the benefits available.