Patient Services Representative

Starkey Ranch Hospital; Starkey Ranch (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Starkey Ranch Hospital is seeking a Patient Services Representative to support the Emergency Center's operations by ensuring smooth check-in and check-out processes. The role requires strong communication, organization, and a commitment to patient confidentiality and safety.

You will interact with patients, families, and staff, collect demographic information, assist with scheduling and registrations in the ER, and maintain accurate logs.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 2 years of experience in a Patient Access Representative role within a Hospital, ER, or Clinic.
• Previous experience in medical registration, admitting, and scheduling in an ER setting is preferred.

Responsibilities

• Front Desk Operations: greet patients and guests, determine necessary services, collect demographic information, obtain signatures for billing, log patient data, manage phone inquiries, and keep the area organized.
• Financial Responsibilities: collect payments via cash, checks, and credit card for co-pays and balances; maintain a ledger and reconcile accounts daily.
• Facility Cleanliness: assist in maintaining cleanliness of the facility, including patient areas and restrooms.
• Communication Skills: interact courteously with patients, families, physicians, and team members while upholding hospital standards.
• Professional Development: attend monthly staff meetings and participate in performance improvement activities.
• Other Duties: assist management with additional tasks or projects as assigned.

Skills

Customer service

Communication

EMR proficiency

Education

High School Diploma or equivalent

Tools

EMR

Job description

Patient Services Representative

The Patient Services Representative plays a crucial role in the emergency center's operational efficiency by ensuring a smooth check‑in and check‑out process for patients. The role requires strong communication skills, organizational abilities, and a commitment to maintaining patient confidentiality and safety. This position is integral to fostering a supportive and efficient environment in the Emergency Center, ensuring patients receive the care they need while upholding the standards of the healthcare facility.

Qualifications

• High School Diploma or equivalent
• Minimum of 2 years of experience in a Patient Access Representative role within a Hospital, ER, or Clinic
• Previous experience in medical registration, admitting, and scheduling in an ER setting is preferred

Essential Job Functions and Responsibilities

1. Front Desk Operations:
   • Greet patients and guests with a cheerful demeanor
   • Determine necessary services and direct patients accordingly
   • Collect demographic information and ensure proper signatures for billing accuracy
   • Maintain logs of patient information and manage phone inquiries professionally
   • Manage office supplies and maintain a clean and welcoming environment
2. Financial Responsibilities:
   • Collect payments via cash, checks, and credit card for co‑pays and account balances
   • Maintain an accurate financial ledger and perform daily reconciliation of patient accounts
3. Facility Cleanliness: Assist in maintaining the overall cleanliness of the facility, including patient areas and restrooms
4. Communication Skills: Interact courteously with patients, families, physicians, and team members, upholding the Emergency Center's core values
5. Professional Development: Attend monthly staff meetings and engage in performance improvement activities
6. Other Duties: Assist management with additional tasks or projects as assigned

Nonessential Job Functions

• Support patient care areas by ensuring appropriate supplies are stocked
• Assist with patient restraint procedures and documentation as needed
• Attend scheduled meetings as required

Job Competencies

• Proficient in navigating and utilizing Electronic Medical Records (EMR)
• Understanding and compliance with Hospital Policies and Procedures
• Commitment to ongoing education and professional development

Physical Requirements

• Constant: Vision (various forms), Hearing, Speaking, Manual dexterity, Mobility
• Frequent: Bending, Squatting, Twisting, Lifting to 20 lbs. unaided, 50 lbs. with assistance
• Occasional: Climbing, Kneeling, Distinguishing colors
• Rarely: Exposure to electric shock and confined spaces

Work Environment

• OSHA Category I: Routine exposure to blood, bodily fluids, or other potentially infectious materials

Equal Employment Opportunity Statement

Nutex Health is committed to providing equal employment opportunity and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, status as a protected veteran, or membership in any other class protected by federal, state, or local law.