Patient Access Rep

Resurgens Orthopaedics; Grapevine (TX); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Healthcare Options

Dental & Vision

401(k) Plan

HSA/FSA

EAP

PTO & Holidays

Job summary

Resurgens Orthopaedics in Grapevine, TX seeks a Patient Access professional to support check-in/check-out, chart auditing, and front-desk duties. You will deliver friendly patient service, relay information to staff, and help maintain smooth office operations.

Travel to all OTX locations is required. The role emphasizes HIPAA compliance, teamwork, and a proactive attitude, with opportunities for benefits and professional growth.

Qualifications

• High School Diploma or GED or equivalent.
• Travel to all OTX locations required.
• 1–3 months related experience or training.

Responsibilities

• Train in all areas: check in/out, chart auditing, and call center functions.
• Provide excellent customer service to patients.
• Maintain a positive work atmosphere through attitude.
• Relay information to internal staff.
• Follow practice procedures for appointment entry and check-out.
• Participate in office meetings and training activities.
• Keep work area neat and orderly.
• Comply with HIPAA procedures.
• Perform other duties as assigned.

Skills

Customer service

Communication

HIPAA compliance

Education

High School Diploma or GED

Job description

Schedule:

• Monday-Thursday 7am-7pm
• Friday 7am-2pm

Why Choose Us?

#NTO

• Collaborative Environment: Work alongside a passionate team of healthcare professionals committed to providing exceptional patient care. Your expertise will be valued and supported.
• Work-Life Balance: We understand the importance of balance in your life. Our flexible scheduling ensures you have time for what matters most to you.
• Competitive Compensation: Enjoy a competitive salary and benefits package that reflects your skills and dedication.
• Incredible Culture: Join a workplace that fosters fairness, teamwork, and a positive atmosphere. We believe in working together to create an uplifting environment for both staff and patients.

Benefits:

• Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco-free discount
• Dental & Vision Insurance
• 401(k) with Annual Employer Contributions
• Additional Coverage: HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more
• Employee Assistance Program (EAP): Employer-paid support for life’s challenges
• Generous Paid Time Off:
  • Up to 2 weeks of PTO starting out. (Increases with tenure)
  • 7 paid holidays + 2 floating holidays

Essential Duties and Responsibilities:

The essential duties of the position include the following. Other duties may be assigned.

Key Functions:

• Has to train in all areas: Check in/out, Chart Auditing, Call Center functions.
• Provides excellent customer service to patients by listening and appropriately serving patients.
• Contributes to an overall positive work atmosphere through actions and attitude.
• Relays relevant information to the appropriate internal staff.
• Follows practice procedures for appointment entry, check-in and/or check-out processes.
• Participates in office meetings and educational activities.
• Maintains work area in neat and orderly manner.
• Complies with HIPAA procedures.
• Other duties as assigned.

Requirements

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Travel to all OTX locations is required. Cross-Training in different Patient Access functions is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education/Experience: High School Diploma, or general education degree (GED), or one to three months relates experience, and/or training or equivalent combination or education and experience.