Patient Access & Registration Specialist — Travel

HAMILTON HEALTH CENTER INC; Steelton (Dauphin County); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Hamilton Health Center is seeking a Customer Service Representative - Registration / Pre-Registration to support patient access operations at multiple satellite locations, including Newport, Millersburg, Union Deposit, and Steelton. You will verify demographics, insurance, and PCP information, while guiding patients through the registration process.

The role requires strong customer service, attention to detail, confidentiality, and the ability to work across locations with EMR and office

Qualifications

• Strong customer service and interpersonal communication skills.
• Ability to communicate professionally with patients, staff, leadership, and external stakeholders.
• Strong attention to detail and organizational skills.
• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced healthcare environment.
• Working knowledge of insurance verification, patient registration workflows, and medical office operations preferred.
• Ability to maintain strict confidentiality and professionalism at all times.
• Ability to work independently and collaboratively within a team environment.
• Proficiency in Microsoft Office and Electronic Medical Record (EMR) systems.
• Ability to adapt to changing operational needs and workflows across multiple locations.

Responsabilités

• Guide patients through the registration and pre-registration process in a professional and patient-centered manner.
• Verify and update patient demographic, insurance, guarantor, and appointment information prior to scheduled appointments.
• Review assigned PCP information and assist patients with PCP updates when appropriate.
• Inform uninsured/underinsured patients of documentation for Sliding Fee Program eligibility.
• Verify insurance eligibility and communicate co-pay responsibilities before service.
• Update insurance coverage information when changes are identified.
• Inform patients of required documentation for appointments and referrals.
• Answer incoming calls and respond to patient questions related to registration, scheduling, and operations.
• Maintain accurate documentation within the EMR system.
• Support front-end office operations and patient flow at satellite locations.
• Travel between satellite locations as needed; maintain HIPAA compliance.
• Collaborate with clinical and operational staff to ensure continuity of patient care.

Connaissances

Customer service

Interpersonal communication

Attention to detail

Organizational skills

Multitasking

Confidentiality

Teamwork

Microsoft Office

EMR systems

Formation

High School Diploma or equivalent

Outils

Microsoft Office

EMR systems

Description du poste

Hamilton Health Center is seeking a Customer Service Representative - Registration / Pre-Registration to support patient access operations at multiple satellite locations, including Newport, Millersburg, Union Deposit, and Steelton. You will verify demographics, insurance, and PCP information, while guiding patients through the registration process.

The role requires strong customer service, attention to detail, confidentiality, and the ability to work across locations with EMR and office