Patient Access (Registration) Specialist - Part Time

UVM Health - UVM Medical Center; Burlington (VT); On-site; USD 40,000 - 50,000; Full time

Job summary

UVM Health - UVM Medical Center in Burlington, VT is seeking a Patient Access Specialist to join our on-site team. The role focuses on scheduling, registration, insurance and payer eligibility management, and financial screening to deliver an exceptional patient experience.

The specialist will navigate regulatory requirements across multiple systems, resolve patient and operational issues, and support the revenue cycle.

Qualifications

• Associates degree or vocational training required.
• Minimum 1 year of experience in customer service, medical billing, coding, insurance or authorization, management, scheduling or health care work.
• Ability to defuse angry customers and maintain composure under pressure; strong verbal communication and compassionate handling of sensitive situations.

Responsibilities

• Coordinate scheduling, registration, insurance and payer eligibility management and financial screening.
• Provide exceptional customer service to patients, families and visitors.
• Navigate regulatory requirements across multiple information systems to support operations.
• Resolve patient and operational issues and effectively manage patient financial engagement to support revenue cycle.

Skills

Customer service

Medical billing

Insurance coordination

Scheduling

Education

Associates degree or vocational training

Job description

This is 100% onsite work located at our Main Campus in Burlington, VT. This position is scheduled to work Monday-Friday, 1:00PM-5:00PM.

The Patient Access Specialist is a fundamental part of the patient experience and is a key contributor to the financial health of the organization. The Specialist coordinates scheduling, registration, insurance and payer eligibility management and financial screening activities to provide an exceptional customer service experience for patients, families and visitors. The incumbent navigates complex regulatory requirements while coordinating activities across multiple disparate information systems to support physician and hospital operations while delivering a caring message in a streamlined, transparent and cohesive process. The Specialist shall function independently, resolve patient and operational issues and effectively manage patient financial engagement while facilitating all aspects of the access experience to ensure the UVM Medical Center revenue cycle remains whole.

Education

Associates degree or vocational training in a relevant area; a combination of education and experience may be substituted.

Experience

Requires a minimum of one year of experience in customer service, medical billing, coding, insurance or authorization, management, scheduling or work in a health care environment. Prior experience with medical billing preferred. Requires ability to diffuse angry customers and handle pressure with excellent verbal communication skills. Demonstrated experience dealing effectively and compassionately with sensitive situations.