Patient Access (Registration) Specialist - Part Time

University of Vermont Health Network; New Jersey; On-site; USD 30,000 - 44,000; Part time

Job summary

The Patient Access Specialist at UVMMC - Medical Center, Main Campus, is a fundamental part of the patient experience, coordinating scheduling, registration, insurance and payer eligibility management to provide an exceptional customer service experience for patients, families and visitors.

This 100% onsite role at our Main Campus in Burlington, VT, is scheduled to work Monday through Friday, 1:00PM-5:00PM, with a 20-hour work week in the Registration ACC department.

Qualifications

• Associates degree or vocational training in a relevant area.
• Minimum of one year of customer service, medical billing, coding, insurance or scheduling experience.
• Must be able to diffuse angry customers and communicate clearly.
• This is a bargaining union position.

Responsibilities

• Coordinate scheduling, registration, insurance and payer eligibility management.
• Perform financial screening to support a positive patient experience.
• Navigate regulatory requirements across multiple information systems.
• Support revenue cycle while delivering caring service.

Skills

Customer service

Verbal communication

Calm under pressure

Education

Associates degree or vocational training

Job description

Building Name: UVMMC - Medical Center - Main Campus

Location Address: 111 Colchester Avenue, Burlington Vermont

Regular

Department: Registration ACC

Part Time

Standard Hours: 20

Biweekly Scheduled Hours:

Shift: Day

Primary Shift: -

Weekend Needs: None

Salary Range: Min $21.84 Mid $26.82 Max $31.79

Recruiter: Abby Luck

This is 100% onsite work located at our Main Campus in Burlington, VT. This position is scheduled to work Monday-Friday, 1:00PM-5:00PM.

The Patient Access Specialist is a fundamental part of the patient experience and is a key contributor to the financial health of the organization. The Specialist coordinates scheduling, registration, insurance and payer eligibility management and financial screening activities to provide an exceptional customer service experience for patients, families and visitors. The incumbent navigates complex regulatory requirements while coordinating activities across multiple disparate information systems to support physician and hospital operations while delivering a caring message in a streamlined, transparent and cohesive process. The Specialist shall function independently, resolve patient and operational issues and effectively manage patient financial engagement while facilitating all aspects of the access experience to ensure the UVM Medical Center revenue cycle remains whole.

EDUCATION

• Associates degree or vocational training in a relevant area; a combination of education and experience may be substituted.

EXPERIENCE

• Requires a minimum of one year of experience in customer service, medical billing, coding, insurance or authorization, management, scheduling or work in a health care environment. Prior experience with medical billing preferred. Requires ability to diffuse angry customers and handle pressure with excellent verbal communication skills. Demonstrated experience dealing effectively and compassionately with sensitive situations.

This is a bargaining union position.