Patient Access (Registration) Specialist - Emergency Department - Per Diem

University of Vermont Medical Center; Burlington (VT); On-site; USD 30,000 - 39,000; Part time

Job summary

University of Vermont Medical Center in Burlington, VT seeks a Patient Access ED Specialist for a 100% onsite, per diem role in the Emergency Department. The specialist coordinates emergent, urgent, transfer and admission access, educates and supports patients, and manages insurance and scheduling while navigating ADT transfer functions.

Candidates should have an associate degree ( EMT certification preferred) and at least one year in a clinical customer-service setting, with strong

Qualifications

• Associates degree or equivalent combination of education and experience.
• EMT certification highly preferred.
• Experience in customer service, registration, or insurance management in a clinical setting.
• Ability to work in a busy, emotionally charged acute care environment.

Responsibilities

• Coordinate emergent, urgent, transfer and admission access to the ED.
• Educate and support patients and families while in the emergency department.
• Manage insurance information, follow-up scheduling and ADT transfer functions.
• Interview patients at the bedside in collaboration with clinicians to facilitate care and payment processes.
• Navigate multiple information systems to support ED operations in a fast-paced setting.

Skills

Customer service

Registration

Insurance management

Communication

Education

Associates degree

EMT certification

Job description

This is 100% onsite work located at our Main Campus - Emergency Department in Burlington, VT.

This is a Per Diem position.

The Patient Access Specialist ED is a fundamental part of the patient experience and is a key contributor to the financial health of the organization. The specialist coordinates emergent, urgent, transfer and admission access to the organization via ambulatory and EMS arrival, while ensuring the patients are educated, supported and financially managed while in the emergency department. This includes accurate identification, registration, insurance management, follow-up scheduling and ADT transfer functions. The specialist performs initial acute screening for ambulatory arrivals, working in tandem with technicians to expedite access to clinical care; he/she facilitates all financial management functions, interviewing patients at the bedside in collaboration with physicians, nursing and support staff in a highly acute, fast paced and emotionally charged environment. The incumbent functions independently, navigating complex regulatory requirements while coordinating activities across multiple disparate information systems to support emergency department clinical operations while delivering a caring message in a chaotic environment.

EDUCATION:

• Associates degree, an equivalent combination of education and experience may be substituted.
• EMT Certification highly preferred.

EXPERIENCE:

• Requires a minimum of one year's experience in customer service, registration, insurance management or administrative support in a clinical environment.
• EMT experience, medical assistant or technician in a busy clinical environment is strongly preferred.
• Requires an ability to work in a busy, emotionally charged acute care environment.
• Requires demonstrated ability to diffuse angry/emotional customers and handle pressure with excellent verbal communication skills.