Patient Access & Registration Specialist I/II

Father Joe's Villages; San Diego (CA); On-site; USD 63,039,000 - 72,495,000; Full time

Job summary

Father Joe's Villages' Village Health Center in San Diego seeks a Patient Service Representative I/II to deliver welcoming, respectful service at the first point of contact. You will help with patient registration, scheduling, insurance verification, and documentation while protecting privacy and HIPAA compliance.

Two levels exist; II offers broader responsibilities and acts as a resource for I staff, resolving more complex issues and supporting clinic workflows to ensure smooth patient access

Qualifications

• High School Diploma or GED required.
• Experience with EPIC EHR system preferred.
• Experience serving homeless populations or barriers to healthcare access preferred.
• Bilingual English/Spanish proficiency preferred.
• CHAA certification preferred for Patient Service Representative II.

Responsibilities

• Welcome and assist patients, clients, and visitors as the first point of contact within the Village Health Center.
• Register patients and maintain accurate demographic, insurance, and eligibility information within the electronic health record.
• Schedule, reschedule, and cancel appointments while supporting efficient clinic operations and patient flow.
• Verify insurance eligibility, benefits, and coverage and assist patients with required registration and eligibility documentation.
• Screen patients for sliding fee eligibility and collect payments in accordance with established procedures.
• Communicate professionally with patients, providers, and staff to address questions, coordinate services, and support access to care.
• Maintain accurate documentation and protect patient privacy in accordance with HIPAA and organizational requirements.
• Collaborate with clinic staff and internal departments to support quality patient care and efficient service delivery.
• Follow established workflows, policies, procedures, and regulatory requirements.

Skills

Healthcare front-office experience

Bilingual English/Spanish

Communication skills

Customer service excellence

Education

High School Diploma or GED

CHAA certification (preferred for II)

Tools

EPIC EHR

Job description

Father Joe's Villages' Village Health Center in San Diego seeks a Patient Service Representative I/II to deliver welcoming, respectful service at the first point of contact. You will help with patient registration, scheduling, insurance verification, and documentation while protecting privacy and HIPAA compliance.

Two levels exist; II offers broader responsibilities and acts as a resource for I staff, resolving more complex issues and supporting clinic workflows to ensure smooth patient access