Patient Access & Registration Specialist (Evening Shift)

Community Health Systems, Inc.; Carlsbad (NM); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental, Vision, and Life Ins.

Generous PTO

Extended Illness Bank (EIB)

Matching 401(k)

Career Advancement

Rewards & Recognition Programs

Exclusive Discounts and Perks

Job summary

Community Health Systems, Inc. seeks a full-time Registrar for Carlsbad Medical Center in Carlsbad, NM. The role focuses on accurate demographic and insurance data capture, scheduling procedures, and ensuring complete patient records with excellent customer service.

The position supports evenings, with weekend/holiday rotation as needed, and emphasizes verification of insurance and patient financial responsibilities within an organized admissions process.

Qualifications

• Post secondary education or training in medical office administration or healthcare administration preferred.
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required.
• 0-2 years of experience in a customer service role preferred.

Responsibilities

• Interacts with patients and families to address questions and provide courteous, timely assistance.
• Regulates schedules based on procedure requirements, physician availability, and staffing needs.
• Schedules patient procedures and pre-registers scheduled patients by obtaining accurate demographic information.
• Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services.
• Collects and records patient financial responsibility estimates as applicable.
• Communicates operative reports daily to appropriate physician offices.
• Compiles and organizes registration documentation to ensure completion of patient medical records.
• Collects patient co-pays or deductibles when applicable and informs patients of financial obligations.
• Assists patients with understanding insurance requirements and assists with resolving insurance-related questions.
• Documents on forms if the patient is unable to sign the consent authorization forms, or why a family member signs the forms and has nursing sign off if the patient is unable to sign.
• Places an armband on each patient before the patient leaves the department to ensure proper identification of the patient throughout their stay.
• Answers and returns phone calls, addressing questions with professionalism and courtesy.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Customer service

Attention to detail

Communication skills

Medical terminology

EHR familiarity

Registration processes

Education

Post-secondary education in medical/healthcare admin

Tools

EHR systems

Registration software

Job description

Community Health Systems, Inc. seeks a full-time Registrar for Carlsbad Medical Center in Carlsbad, NM. The role focuses on accurate demographic and insurance data capture, scheduling procedures, and ensuring complete patient records with excellent customer service.

The position supports evenings, with weekend/holiday rotation as needed, and emphasizes verification of insurance and patient financial responsibilities within an organized admissions process.