Patient Access & Registration Specialist

Unity Health Care; Washington (District of Columbia); On-site; USD 20,000 - 21,000; Full time

Job summary

Unity Health Care is seeking a Patient Registration Clerk in Washington, DC. The role supports patient registration, insurance verification, scheduling, and front-desk interactions to ensure a smooth clinic flow.

Responsibilities include updating demographics, assisting with forms, and coordinating with clinical and administrative staff to deliver excellent patient service in a fast-paced health center environment.

Qualifications

• Experience in an office setting; medical office experience preferred.
• Knowledge of medical terminology and health insurance.
• Basic knowledge of health insurance plans, including Medicare and Medicaid, preferred.
• Strong oral, written, and telephone communication skills.
• Bilingual English/Spanish skills preferred.
• Typing speed of 40 words per minute preferred.
• Ability to work independently and as part of a team.

Responsibilities

• Manage the flow of patients in and out of the clinic to support an efficient patient experience.
• Perform patient registration functions, including insurance verification and updating demographic and emergency contact information.
• Serve as a receptionist and liaison between patients, teammates, and clinical and administrative staff.
• Review patient-related forms for accuracy and completeness and assist patients with completing required documentation.
• Schedule patient appointments, accurately record information, and communicate appointment details effectively.
• Maintain accurate patient files and databases.
• Maintain a clean, organized, safe, and professional reception and work environment.
• Measure and maintain key metrics related to advanced access.
• Answer and appropriately direct incoming telephone calls.
• Provide excellent customer service to patients and visitors.
• Assist trained staff and other team members as needed to support clinic operations.
• Perform other duties as assigned.

Skills

Strong communication

Written and verbal communication

Telephone communication

Typing 40 wpm

Basic computer skills

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Unity Health Care is seeking a Patient Registration Clerk in Washington, DC. The role supports patient registration, insurance verification, scheduling, and front-desk interactions to ensure a smooth clinic flow.

Responsibilities include updating demographics, assisting with forms, and coordinating with clinical and administrative staff to deliver excellent patient service in a fast-paced health center environment.