Patient Access & Registration Specialist

Unity Health Care; Northern (KY); Hybrid; USD 40,000 - 44,000; Full time

Job summary

Unity Health Care in Washington, DC is seeking a Patient Registration Clerk to be a welcoming first contact, handling patient registration, appointment scheduling, insurance verification, and form completion in a fast-paced health center.

Under the supervision of the Health Center Director, this role focuses on accurate data, strong customer service, bilingual English/Spanish preferred, and collaboration with clinical and administrative staff.

Qualifications

• High school diploma or equivalent.
• At least one year of experience in an office setting; medical office experience preferred.
• Knowledge of medical terminology and health insurance.
• Basic knowledge of health insurance plans, including Medicare and Medicaid, preferred.
• Strong oral, written, and telephone communication skills.
• Bilingual English/Spanish skills preferred.
• Basic computer skills.
• Ability to work independently and as part of a team.
• Ability to communicate and interact effectively with individuals from diverse ethnic and cultural backgrounds and with varying needs.
• Typing speed of 40 words per minute preferred.
• Ability to manage multiple, time-sensitive tasks in a fast-paced environment.
• Strong attention to detail, organization, initiative, and sound judgment.
• Ability to effectively manage difficult situations involving patients, staff, and customers.

Responsibilities

• Manage patient flow and registration to support an efficient patient experience.
• Perform patient registration functions, including insurance verification and updating demographic and emergency contact information.
• Serve as a receptionist and liaison between patients, teammates, and clinical and administrative staff.
• Review patient-related forms for accuracy and completeness and assist patients with completing required documentation.
• Schedule patient appointments, accurately record information, and communicate appointment details effectively.
• Maintain accurate patient files and databases.
• Maintain a clean, organized, safe, and professional reception and work environment.
• Measure and maintain key metrics related to advanced access.
• Answer and appropriately direct incoming telephone calls.
• Provide excellent customer service to patients and visitors.
• Assist trained staff and other team members as needed to support clinic operations.
• Perform other duties as assigned.

Skills

Customer service

Communication

Organization

Attention to detail

Multitasking

Typing 40 wpm

Bilingual English/Spanish

Teamwork

Verbal & written communication

Education

High school diploma or equivalent

Job description

Unity Health Care in Washington, DC is seeking a Patient Registration Clerk to be a welcoming first contact, handling patient registration, appointment scheduling, insurance verification, and form completion in a fast-paced health center.

Under the supervision of the Health Center Director, this role focuses on accurate data, strong customer service, bilingual English/Spanish preferred, and collaboration with clinical and administrative staff.