Patient Access & Registration Specialist

CHI Health Missouri Valley; United States; On-site; USD 22,000 - 30,000; Full time

Job summary

CHI Health Missouri Valley in Harrison County, Iowa is seeking a Patient Access Representative to register patients, verify insurance, and manage demographic and account information across systems. You will support scheduling and documentation while upholding privacy and regulatory requirements, ensuring accurate data and a positive patient experience.

Responsibilities include scanning and indexing documents, communicating financial responsibilities to patients, collecting payments when

Qualifications

• High school diploma or GED required at hire.
• Prefer at least 1 year of healthcare patient access experience.
• Familiarity with patient registration procedures and insurance verification.

Responsibilities

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to elevate complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Skills

Customer service

Attention to detail

Education

High School Diploma

GED

Job description

CHI Health Missouri Valley in Harrison County, Iowa is seeking a Patient Access Representative to register patients, verify insurance, and manage demographic and account information across systems. You will support scheduling and documentation while upholding privacy and regulatory requirements, ensuring accurate data and a positive patient experience.

Responsibilities include scanning and indexing documents, communicating financial responsibilities to patients, collecting payments when