Patient Access & Registration Specialist

101 Riverside Hospital, Inc.; United States; On-site; USD 23,000 - 30,000; Full time

Job summary

Riverside Health in Newport News, VA is seeking a patient services associate to support registration, scheduling, insurance verification, and charge reconciliation. You will enter data, assist with onboarding, and help keep wait times efficient while delivering courteous, accurate service.

The role requires a high school diploma or GED (associate degree preferred) and at least 1 year of related office experience; NAHAM CHAA certification is a plus.

Qualifications

• High School Diploma or GED required; associate degree preferred.
• 1 year related office experience preferred.
• Certified Healthcare Access Associate (CHAA) is a plus.

Responsibilities

• Handle benefit collections, charge reconciliation, and insurance verification.
• Register patients in iCare; support scheduling and data entry.
• Respond to referrals and complete required paperwork promptly.
• Assist with onboarding and training of new staff as needed.
• Maintain office equipment and manage supplies to support operations.
• Provide courteous, respectful patient interactions and maintain wait times.

Skills

Customer service

Data entry

Communication skills

Education

High School Diploma or GED

Associates Degree in business or related field

Tools

iCare system

Job description

Riverside Health in Newport News, VA is seeking a patient services associate to support registration, scheduling, insurance verification, and charge reconciliation. You will enter data, assist with onboarding, and help keep wait times efficient while delivering courteous, accurate service.

The role requires a high school diploma or GED (associate degree preferred) and at least 1 year of related office experience; NAHAM CHAA certification is a plus.