Patient Access & Registration Specialist

Stormont-Vail HealthCare, Inc.; Topeka (KS); On-site; USD 30,000 - 38,000; Full time

Job summary

Stormont Vail Health is seeking a Registration staff member to greet patients and visitors, collect necessary information, and perform clerical and reception duties with a courteous and patient-focused approach.

The role includes registering patients, verifying identity, processing demographic and insurance details, handling patient payments, and assisting with referrals and departmental tasks while ensuring privacy and compliance.

Qualifications

• High School Diploma / GED Required
• 1 year Experience in customer service.
• Knowledge of Patient Rights, HIPAA and Medicare Secondary Payer guidelines.

Responsibilities

• Provide excellent customer service to all patients, visitors, and other guests to Stormont Vail.
• Register patients in a timely manner including demographic, insurance, visit information, and obtain signatures on documents.
• Complete check-in and admission functions based on service area verifying patient identity.
• Complete financial discussions including providing patient estimates and payment collections.
• Collecting patient copays and prior balances as appropriate.
• Assist patients in completing required documentation and database entry based on service area.
• Schedule follow up appointments as appropriate.
• Provide and explain all required handouts as appropriate.
• Complete basic real time eligibility insurance validation.
• Assist with department specific duties such as referrals, RiteFax and answering phones as needed.
• Complete various clerical and office duties as required based on service area.
• Comply with laws and regulations including maintaining patient confidentiality.
• Correct account and visit edits in a timely manner.
• Perform all other duties as assigned.
• Comply with all policies, standards, mandatory training and requirements of Stormont Vail.

Education

High School Diploma / GED

Job description

Stormont Vail Health is seeking a Registration staff member to greet patients and visitors, collect necessary information, and perform clerical and reception duties with a courteous and patient-focused approach.

The role includes registering patients, verifying identity, processing demographic and insurance details, handling patient payments, and assisting with referrals and departmental tasks while ensuring privacy and compliance.