Patient Access & Registration Specialist

Sheltering Arms Institute; Richmond (VA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health insurance

403(b) with match

PTO

Tuition assistance

HSA/FSAs

Job summary

Sheltering Arms Institute in Henrico, Virginia, is seeking a full‑time Patient Access Representative to handle front-desk tasks, patient check-in, scheduling, and copay collection. This role supports patient flow and coordinates with clinical and clerical teams to ensure excellent service.

The position offers competitive hourly pay ($18.00–$25.00) and benefits including health insurance, a 403(b) with match, PTO, and tuition assistance.

Qualifications

• Strong customer service skills required.
• Prior experience in a health care setting preferred.
• Knowledge of insurance benefits is a plus.
• Strong communication and interpersonal skills.
• Ability to multi-task and accept feedback.
• A high school diploma or equivalent is required.

Responsibilities

• Answering and routing phone calls to appropriate areas.
• Greeting, screening, and directing patients.
• Patient check-in and registration.
• Scheduling therapy appointments.
• Collecting copays.
• Working with clinical and clerical staff to ensure customer satisfaction.
• Completes all other duties as assigned.

Skills

Customer service

Healthcare experience

Communication

Multitasking

Feedback handling

Education

High school diploma or equivalent

Job description

Sheltering Arms Institute in Henrico, Virginia, is seeking a full‑time Patient Access Representative to handle front-desk tasks, patient check-in, scheduling, and copay collection. This role supports patient flow and coordinates with clinical and clerical teams to ensure excellent service.

The position offers competitive hourly pay ($18.00–$25.00) and benefits including health insurance, a 403(b) with match, PTO, and tuition assistance.