Patient Access Representative (Evenings)

Riverside Smithfield Hospital; Smithfield (VA); On-site; USD 22,000 - 29,000; Full time

Job summary

Riverside Smithfield Hospital in Smithfield, VA is seeking a Patient Access representative to register all patient types, verify demographics, and support the Revenue Cycle with accurate data and exceptional service. The role requires attention to detail and a patient-centered approach.

Education includes a High School Diploma or GED; 1 year in Billing/Customer Service/Registration is preferred, with CHAA certification preferred within 1 year.

Qualifications

• Register patients and collect accurate demographic and financial data.
• Maintain patient safety and confidentiality of PHI.
• Handle inquiries and process Time of Service payments.
• Adhere to EMTALA rules during ED/OB registrations.
• Use software system for patient registration and data entry.

Responsibilities

• Obtain or verify patient information and register into the system.
• Process daily reports and maintain data integrity.
• Provide excellent customer service to patients.
• Ensure compliance with privacy and confidentiality.
• Address registration inquiries and complete required forms.

Skills

Customer service

Data entry

Education

High School Diploma or GED

Job description

Smithfield, VirginiaHiring Range$16.20 - $21.08/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.Hours: 3:00 PM - 11:30 PMOverviewResponsible for registration of all patient types within their department. Works daily reports and account work queues to ensure the integrity of registration data. The Patient Access representative is responsible for the delivery of critical components of the Revenue Cycle; understanding regulatory compliance, maintaining patient safety through correct patient identification practices, and providing excellent customer service.What you will doObtains or validates patient information and registers patients into the software system, while providing a high level of customer service.Ensures all necessary demographic and financial data are obtained and documented into the system.Maintains patient safety through the correct patient identification practices. Maintains strict confidentiality in all matters relating to patient PHI.Works daily reports and account work queues to ensure the integrity of the registration data.Handles patient inquires related to registration.Calculates payment information, accepts funds and credit accounts accordingly for Time of Service collections.Ensures EMTALA rules and regulations are strictly adhered to when registering patients through the ED and Obstetrics.Completes forms and collects documents as needed based on the registration type.QualificationsEducationHigh School Diploma or GED, (Required)Experience1 year Billing/Customer Service/Patient Registration (Preferred)Licenses and CertificationsCertified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) within 1 Year (Preferred)To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.