Patient Access Associate—Onsite, Entry-Level with Growth

Ensemble Health Partners; Midlothian (VA); On-site; USD 23,419 - 24,796; Full time

Benefits offered by this job

Bonus Incentives

Paid Certifications

Tuition Reimbursement

Comprehensive Benefits

Career Advancement

Job summary

Ensemble Health Partners in Midlothian, VA is seeking an entry-level Patient Access Specialist to support admitting duties for hospital services. You will collect insurance information, verify eligibility, pre-register patients, and process point-of-service collections with compassionate service and accuracy.

On-site role requiring on-site presence at Bon Secours - St Francis Med Ctr in Richmond area; compensation ranges from $17.00 to $18.15 per hour based on experience, with benefits and

Qualifications

• 1+ years of customer service experience.
• Must be inquisitive and open to innovation including AI.
• High School Diploma or GED required.
• CRCR certification required within 9 months of hire (company-paid).

Responsibilities

• Handle patient access tasks: MRN assignment, collect insurance, pre-registration, POS collections, and patient education.
• Operate hospital telephone switchboard and route calls.
• Provide compassionate customer service in all interactions.
• Meet point-of-service goals and ensure accurate audits and reporting.
• Review eligibility and insurance data to support clean claim rate.

Skills

Customer service

Curiosity

Adaptability

AI awareness

Education

High School Diploma/GED

Job description

Ensemble Health Partners in Midlothian, VA is seeking an entry-level Patient Access Specialist to support admitting duties for hospital services. You will collect insurance information, verify eligibility, pre-register patients, and process point-of-service collections with compassionate service and accuracy.

On-site role requiring on-site presence at Bon Secours - St Francis Med Ctr in Richmond area; compensation ranges from $17.00 to $18.15 per hour based on experience, with benefits and