Patient Access & Registration Specialist

AdventHealth; Parker (CO); On-site; USD 27,000 - 44,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Retirement Plan

Paid Parental Leave

Career Development

Well-being Resources

Mental Health Support

Pet Benefits

Job summary

AdventHealth in Parker, Colorado is seeking a Guest Services/Registration specialist to welcome patients, verify demographics, collect insurance and payment information, and register patients for services. You will collaborate with clinical teams to ensure smooth check-in and accurate billing.

The role emphasizes patient experience, timely discharge support, and clear communication about test locations and follow-up actions. Prior healthcare front desk experience and CHAA certification preferred.

Qualifications

• Associate or higher education in health services administration or related field preferred.
• High school graduation or equivalent required.
• Field of Study includes health services administration or related business field preferred.

Responsibilities

• Answers incoming phone calls, responds to inquiries, and directs calls appropriately.
• Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into appropriate systems.
• Registers patients for services, ensures accuracy, facilitates timely discharge, and maximizes reimbursement.
• Ensures all financial assessments, eligibility, and benefits memos are clear, updated, and thorough to support post-care financial needs.
• Maintains a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments, enhancing patient experiences.
• Provides timely and continual coverage of assigned work area to offer prompt patient service and availability for all clinical partners’ registration needs.
• Performs specialty services and duties as requested to ensure the smooth operation of the Guest Services departments.
• Promotes a safe work environment.
• Communicates patients’ status to appropriate team members and keeps patients apprised to maintain effective operational flow.
• Provides education to patients regarding test locations, patient portal use, and follow-up (non-clinical) actions.
• Requests co-pays and/or outstanding balance at the time of check-in respectfully but firmly.
• Other duties as assigned.

Job description

AdventHealth in Parker, Colorado is seeking a Guest Services/Registration specialist to welcome patients, verify demographics, collect insurance and payment information, and register patients for services. You will collaborate with clinical teams to ensure smooth check-in and accurate billing.

The role emphasizes patient experience, timely discharge support, and clear communication about test locations and follow-up actions. Prior healthcare front desk experience and CHAA certification preferred.