Patient Access & Registration Specialist

Laurel Ridge Treatment Center; North Augusta (SC); On-site; USD 21,000 - 30,000; Full time

Job summary

Aiken Regional Medical Centers, part of Universal Health Services, is seeking a Patient Access Specialist to support front-end registration and demographics collection. The role ensures accurate data for patient care and reimbursement, guiding patients through the registration process with a focus on service quality.

The position requires strong customer service, familiarity with insurance concepts, and proficiency with standard office equipment, supporting a compliant access workflow.

Qualifications

• Associate degree in business or related major required.
• Minimum of two years experience in a health care facility or equivalent.
• CPI required for staff who work in FED or obtained within 90 days.
• Medical Terminology (Basic), Phone etiquette, Microsoft excel, good mathematical skills, detail oriented. Knowledge of insurance processing requirements (auth, verification, terms, and regulations), analytical skills.

Responsibilities

• Displays excellent customer service skills while interacting with customers via phone, e-mail, correspondence or in person.
• Ability to explain all required forms inherent to the registration process. i.e.; Living Will, MSP questionnaire, financial authorization, Search America release, etc.
• Demonstrates the ability to utilize all types of office equipment such as fax machine, scanner, copier, embosser, etc.
• Demonstrates a good understanding of Insurance processing requirements i.e.; (verification, authorization, terms, requirements and regulations).
• Other duties and responsibilities as assigned.

Skills

Customer service

Phone etiquette

Medical terminology

Microsoft Excel

Insurance processing

Detail oriented

Analytical skills

Education

Associate degree in business

CPI certification

Tools

Fax machine

Scanner

Copier

Job description

Aiken Regional Medical Centers, part of Universal Health Services, is seeking a Patient Access Specialist to support front-end registration and demographics collection. The role ensures accurate data for patient care and reimbursement, guiding patients through the registration process with a focus on service quality.

The position requires strong customer service, familiarity with insurance concepts, and proficiency with standard office equipment, supporting a compliant access workflow.