Patient Access & Registration Specialist

Crescentcare; New Orleans (LA); On-site; USD 21,000 - 28,000; Full time

Job summary

CrescentCare is seeking a Front Desk/Registration Clerk at our New Orleans location to accurately register patients in the electronic health record, verify insurance, and collect payments. You will manage patient flow, check-ins, and check-outs while ensuring a positive patient experience and clear communication across the care team.

The role emphasizes attention to detail, professionalism, and adherence to front desk SOPs.

Qualifications

• Minimum 1 year of experience in a customer service role or patient-facing healthcare role.
• High School Diploma or equivalent required.
• Associate’s degree preferred.
• Graduate of Front Office/Medical Office program preferred.
• Experience in Federally Qualified Health Centers preferred.

Responsibilities

• Register patients accurately in the electronic health record and verify insurance.
• Collect co-pays and ensure payment accuracy.
• Manage patient check-in and check-out and patient flow.
• Update scheduling and billing alerts; coordinate with Revenue Cycle staff.
• Provide empathetic customer service and resolve issues at the front desk.

Skills

Customer service

Education

High School Diploma or equivalent

Associate’s degree preferred

Front Office/Medical Office program preferred

Job description

CrescentCare is seeking a Front Desk/Registration Clerk at our New Orleans location to accurately register patients in the electronic health record, verify insurance, and collect payments. You will manage patient flow, check-ins, and check-outs while ensuring a positive patient experience and clear communication across the care team.

The role emphasizes attention to detail, professionalism, and adherence to front desk SOPs.