Patient Access & Registration Specialist

Vanderbilt University Medical Center; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Vanderbilt University Medical Center is seeking staff for onsite patient registration, arrival processing, discharge and insurance validation. You will resolve issues related to registration, billing, insurance, and payment of accounts, while ensuring smooth patient flow.

The role emphasizes accurate data entry, customer service and effective communication with patients and clinical staff, with responsibilities expanding to additional duties as needed within the admissions/billing workflow.

Qualifications

• Documentation accuracy and completeness.
• Analytical evaluation of issues to form judgments.
• Transcribing information into electronic systems accurately.
• Customer-focused service and responsiveness to needs.
• Familiarity with admissions and billing systems.

Responsibilities

• Perform all assigned admissions/registration tasks per guidelines.
• Run administrative functions to support department operations.
• Ensure cases are entered accurately into the admissions/billing system.
• Provide customer service and status updates in waiting areas and rooms.
• Request payment and explain payment plans for balances when needed.
• Follow department policies and protocols; adapt to additional duties as assigned.

Skills

Documentation

Critical Thinking

Data Entry

Customer Service

System Knowledge

Education

High School Diploma or GED

Job description

Vanderbilt University Medical Center is seeking staff for onsite patient registration, arrival processing, discharge and insurance validation. You will resolve issues related to registration, billing, insurance, and payment of accounts, while ensuring smooth patient flow.

The role emphasizes accurate data entry, customer service and effective communication with patients and clinical staff, with responsibilities expanding to additional duties as needed within the admissions/billing workflow.