Patient Access & Registration Specialist

Valleywise Health; Mesa (AZ); On-site; USD 25,000 - 37,000; Full time

Job summary

Valleywise Health seeks a patient access representative to greet patients, register them, and verify demographics and insurance details. You’ll collect payments, ensure accurate records, and assist with AHCCCS verifications for uninsured cases.

The role requires strong data entry, attention to detail, and excellent communication. Travel to clinics across the system may be needed; bilingual skills are a plus.

Qualifications

• Requires a high school diploma or GED certificate.
• Requires 1–2 years of general clerical, customer service, or medical experience, preferably in a healthcare environment involving data reconciliation.
• Must have a valid fingerprint clearance card issued by the Arizona Department of Public Safety or submit a completed Affidavit at the time of hire. Must complete a fingerprint clearance card application within seven (7) days of the hire date. Must present the actual card within 90 days of applying for a fingerprint clearance card.

Responsibilities

• Welcome and register patients while providing excellent customer service.
• Obtain and validate demographic and insurance information to maintain accurate patient records.
• Verify insurance eligibility and payer information.
• Collect payments and monies owed when appropriate.
• Complete required paperwork for patient appointments accurately and on time.
• Process AHCCCS verifications for self-pay patients or when a payer source cannot be verified.
• Identify and help resolve registration or account issues that could impact billing and reimbursement.
• Collaborate with leaders and team members to provide an efficient, seamless patient experience.
• Balance multiple responsibilities while maintaining accuracy and attention to detail.

Skills

Customer service

Data entry

Communication

Multitasking

English proficiency

Critical thinking

Bilingual preferred

Travel flexibility

Education

High school diploma or GED

Tools

10-key by touch

Job description

Valleywise Health seeks a patient access representative to greet patients, register them, and verify demographics and insurance details. You’ll collect payments, ensure accurate records, and assist with AHCCCS verifications for uninsured cases.

The role requires strong data entry, attention to detail, and excellent communication. Travel to clinics across the system may be needed; bilingual skills are a plus.