Patient Access & Registration Specialist

Regional One Health; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Regional One Health is seeking a patient registration associate to serve as the primary access point in inpatient and outpatient clinics. You will collect, verify, and enter registration information, collect co-pays, and support the care process by processing information accurately and timely.

Responsibilities include greeting patients, verifying identity and address, processing insurance scans, and ensuring required signed forms are on file.

Responsibilities

• Greets patients upon arrival in practice.
• Verifies patient identity per protocol.
• Verifies address using open-ended questions.
• Ensures benefit verification for current service date.
• Scans insurance cards into system.
• Ensures required HIPAA, Financial Policy, MSP, Pt Notification of Provider signed and scanned.
• Collects co-pays and any outstanding self-pay balance.
• Provides receipt and enters data into system.
• Maintains cash drawer and reconciles end-of-day cash receipts.
• Updates system as “checked in” for communication with clinical staff.
• Performs check-out duties and schedules follow-up appointments as requested.
• Assists for referrals and authorizations as directed.
• Monitors waiting room and updates patients every ten minutes if providers are delayed.
• Maintains confidentiality of patient and hospital information.

Job description

Regional One Health is seeking a patient registration associate to serve as the primary access point in inpatient and outpatient clinics. You will collect, verify, and enter registration information, collect co-pays, and support the care process by processing information accurately and timely.

Responsibilities include greeting patients, verifying identity and address, processing insurance scans, and ensuring required signed forms are on file.