Patient Access & Registration Specialist

Stormont-Vail HealthCare, Inc.; Manhattan (KS); On-site; USD 35,000 - 42,000; Full time

Job summary

Stormont Vail HealthCare, Inc. is seeking a friendly Registration Clerk to greet patients and visitors, collect demographic and insurance information, verify identity, and complete check-in and admission procedures in alignment with policies.

You will discuss patient estimates, collect copays, assist with required documentation, and support referrals or phones as needed, while upholding HIPAA and patient rights to ensure accurate records and a positive patient experience.

Qualifications

• 1 year experience in customer service.
• Knowledge of Patient Rights, HIPAA and Medicare Secondary Payer guidelines.
• Basic medical terminology knowledge is preferred.

Responsibilities

• Provide excellent customer service to all patients and visitors to Stormont Vail.
• Register patients with demographic, insurance, visit information and obtain signatures.
• Complete check-in and admission functions, verify patient identity.
• Discuss patient estimates, collect copays and prior balances as appropriate.
• Assist patients with documentation and data entry; schedule follow-ups as needed.
• Explain required handouts and perform real-time eligibility insurance validation.
• Support referrals, RiteFax, phone coverage, and other clerical duties as needed.

Skills

Customer service

HIPAA knowledge

Patient rights knowledge

Medicare Secondary Payer knowledge

Education

High School Diploma / GED

Job description

Stormont Vail HealthCare, Inc. is seeking a friendly Registration Clerk to greet patients and visitors, collect demographic and insurance information, verify identity, and complete check-in and admission procedures in alignment with policies.

You will discuss patient estimates, collect copays, assist with required documentation, and support referrals or phones as needed, while upholding HIPAA and patient rights to ensure accurate records and a positive patient experience.