Patient Access & Registration Specialist

Bryan Health; Lincoln (NE); On-site; USD 36,000 - 48,000; Full time

Job summary

Bryan Health is seeking an experienced Patient Access Clerk to support timely patient registration, verify insurance, and explain payment options at Lincoln, NE. You will collect demographics, witness consents, and provide cost estimates to patients while fostering a compliant and compassionate environment.

The role emphasizes accuracy, privacy, and professional interaction with patients, families, and visitors, ensuring a smooth admission process aligned with organizational standards.

Qualifications

• Previous clerical, customer service, or healthcare-related experience preferred.

Responsibilities

• Commits to the mission, vision, beliefs and consistently demonstrates our core values.
• Registers and admits patients in person, by phone, or at the bedside by collecting and entering complete demographic and insurance information.
• Verifies insurance coverage, identifies payer requirements, and escalates authorization or coverage issues as appropriate.
• Explains payment policies, financial responsibility, and available payment options; collects copays, deductibles, and other required payments.
• Obtains, reviews, and witnesses required registration and financial consent forms.
• Prepares and provides patient cost estimates when applicable.
• Identifies uninsured, underinsured, or self-pay patients and refers them to financial counseling resources.
• Maintains accurate patient records, updates account information, and documents relevant notes in the electronic medical record.
• Supports departmental operations by answering phones, managing work queues, assembling patient documents, and following downtime procedures.
• Assists patients, families, and visitors in a professional and courteous manner while maintaining confidentiality and service excellence standards.
• Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
• Participates in meetings, committees and department projects as assigned.
• Performs other related projects and duties as assigned.

Skills

Customer service

Clerical

Healthcare knowledge

Education

High school diploma or equivalent

Job description

Bryan Health is seeking an experienced Patient Access Clerk to support timely patient registration, verify insurance, and explain payment options at Lincoln, NE. You will collect demographics, witness consents, and provide cost estimates to patients while fostering a compliant and compassionate environment.

The role emphasizes accuracy, privacy, and professional interaction with patients, families, and visitors, ensuring a smooth admission process aligned with organizational standards.