Patient Access & Billing Coordinator

Bryan Health; Lincoln (NE); On-site; USD 32,000 - 42,000; Full time

Job summary

Bryan Health in Lincoln, NE seeks a patient access representative to support registration, intake, and billing processes. You will verify demographics, confirm insurance details, collect copays, and provide a positive patient experience.

Responsibilities include using the EMR system to document notes, answering phones, and supporting departmental operations while upholding privacy standards and regulatory requirements.

Qualifications

• High school diploma or equivalent required.
• Experience in clerical, customer service, or healthcare preferred.
• Meets legal age requirement (19 years of age) to witness patient consents.

Responsibilities

• Registers and admits patients by collecting demographic and insurance information.
• Verifies insurance coverage and escalates authorization issues as appropriate.
• Explains payment policies, financial responsibility, and available payment options; collects copays, deductibles, and other required payments.
• Maintains accurate patient records in the electronic medical record.
• Supports departmental operations by answering phones, managing work queues, assembling patient documents, and following downtime procedures.
• Assists patients, families, and visitors in a professional and courteous manner while maintaining confidentiality and service excellence standards.
• Participates in meetings, committees and department projects as assigned.

Skills

Customer service

Registration / admission

Insurance verification

Payment collection

EMR documentation

Education

High school diploma or equivalent

Job description

Bryan Health in Lincoln, NE seeks a patient access representative to support registration, intake, and billing processes. You will verify demographics, confirm insurance details, collect copays, and provide a positive patient experience.

Responsibilities include using the EMR system to document notes, answering phones, and supporting departmental operations while upholding privacy standards and regulatory requirements.