Patient Access & Registration Specialist

Kaiser Permanente; Hillsboro (OR); Hybrid; USD 25,000 - 33,000; Full time

Job summary

The Patient Access Representative I at Kaiser Permanente Hillsboro, Oregon welcomes patients into the care setting and initiates the registration process, verification of insurance, and cash collection to support accurate patient records and timely billing.

Key duties include admissions processing, eligibility checks, referrals to Financial Counselors, HIPAA/EMTALA compliance, and collaboration with clinical and billing teams to ensure a smooth patient experience and optimal revenue flow.

Qualifications

• Minimum one year in healthcare financial and customer service or related education/experience.
• Experience with patient registration and cash handling is desirable.
• Familiarity with HIPAA, EMTALA and payer regulations is preferred.
• Proficient computer skills and ability to operate registration systems.

Responsibilities

• Register patients for medical services in hospital settings, collect demographic and insurance data.
• Perform limited insurance eligibility verification and inform patients about financial assistance options.
• Handle point-of-service cash collection and document activity in the system.
• Process admissions, verify eligibility, and coordinate with financial and clinical teams.

Skills

Customer service

Communication

Multitasking

Typing 35 wpm

Organizational skills

Education

High School Diploma or GED

Medical Terminology Certification

Basic Life Support

Tools

EPIC systems

MS Word/Excel

Job description

The Patient Access Representative I at Kaiser Permanente Hillsboro, Oregon welcomes patients into the care setting and initiates the registration process, verification of insurance, and cash collection to support accurate patient records and timely billing.

Key duties include admissions processing, eligibility checks, referrals to Financial Counselors, HIPAA/EMTALA compliance, and collaboration with clinical and billing teams to ensure a smooth patient experience and optimal revenue flow.