Patient Access Specialist I: Fast-Paced Hospital Registration

Kaiser Permanente Northwest; Hillsboro (OR); On-site; USD 39,000 - 48,000; Full time

Job summary

Kaiser Permanente Northwest is seeking a Patient Access Representative I in Hillsboro, OR. You will greet patients, collect demographic and insurance data, verify eligibility, and perform cash collection at the point of service in a high-volume environment.

The role requires strong communication, organization, and accuracy to ensure proper registration and documentation for patient care and billing. EPIC proficiency is preferred, with emphasis on HIPAA and EMTALA compliance.

Qualifications

• Minimum one year healthcare financial and minimum one year office customer service experience.
• High School Diploma or GED required.
• Must obtain Medical Terminology and CPR certification within specified timeframes; ongoing compliance required.

Responsibilities

• Register patients for medical services in a fast-paced hospital setting.
• Verify insurance and collect co-pays and deposits at point of service.
• Schedule or cancel appointments based on patient needs.
• Ensure regulatory compliance for Medicare/Medicaid and payer policies.
• Maintain patient records and handle cash and deposits per policy.

Skills

Excellent communication

Excellent organizational skills

Written skills

Typing 35 wpm

Cash handling

Education

High School Diploma or GED

Tools

EPIC applications

Job description

Kaiser Permanente Northwest is seeking a Patient Access Representative I in Hillsboro, OR. You will greet patients, collect demographic and insurance data, verify eligibility, and perform cash collection at the point of service in a high-volume environment.

The role requires strong communication, organization, and accuracy to ensure proper registration and documentation for patient care and billing. EPIC proficiency is preferred, with emphasis on HIPAA and EMTALA compliance.