Patient Access & Registration Specialist

North Okaloosa Medical Center; Crestview (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

North Okaloosa Medical Center in Crestview, FL, is seeking a Registrar who will accurately capture demographic and insurance information, schedule procedures, and pre-register patients, ensuring a smooth registration process and exceptional customer service.

You will verify insurance eligibility, obtain authorizations, document financial responsibilities, and maintain complete patient records, collaborating with care teams daily.

Qualifications

• 0-2 years of healthcare front desk or registration experience.
• 0-2 years of customer service experience.
• Ability to handle confidential information.
• Proficient data entry and organizational skills.
• Excellent communication abilities.

Responsibilities

• Interact with patients and families to address questions and provide courteous, timely assistance.
• Regulates schedules based on procedure requirements, physician availability, and staffing needs.
• Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information.
• Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services.
• Collects and records patient financial responsibility estimates as applicable.
• Communicates operative reports daily to appropriate physician offices.
• Compiles and organizes documentation to ensure completion of patient medical records.
• Prepares charts for upcoming procedures, including nursing documentation and registration forms.
• Maintains the medical records system by filing reviewed charts and coordinating storage according to established policies and procedures.
• Responds to requests for medical records in a timely and efficient manner.
• Answers and returns phone calls, addressing questions with professionalism and courtesy.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Interpersonal skills

Customer service

Confidentiality

Data entry accuracy

Time management

Attention to detail

Tools

Registration systems

Insurance verification tools

Job description

North Okaloosa Medical Center in Crestview, FL, is seeking a Registrar who will accurately capture demographic and insurance information, schedule procedures, and pre-register patients, ensuring a smooth registration process and exceptional customer service.

You will verify insurance eligibility, obtain authorizations, document financial responsibilities, and maintain complete patient records, collaborating with care teams daily.