Patient Access & Registration Specialist

Coalinga Regional Medical Center; Coalinga (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

Coalinga Regional Medical Center is seeking a Patient Access Representative to support the Admissions Department. You will handle patient registration, verify demographics and insurance, and secure co-payments at the point of service.

The role requires strong communication skills, attention to detail, and the ability to work with referring facilities and patients to ensure smooth admissions and accurate pre-admission documentation.

Qualifications

• High school graduate or equivalent, and one (1) year customer service experience preferred in a healthcare setting.
• Insurance verification experience and/or registration is preferred.
• Must possess good oral, written and interpersonal communication skills.

Responsibilities

• Pre-admits patients by receiving bookings from referring facilities and/or physicians; confirming admitting privileges of physicians; interviewing patients; entering patient information to pre-admissions database.
• Provides patients with information by explaining hospital admission policies and forms, time of admission, room selection, TV, visiting hours, telephone availability, cell phone restrictions, answering inquiries.
• Secures payments by screening insurance information; identifying patients requiring pre-admission approvals from third-party payers; verifying approvals; notifying patient accounts department of self-paying admissions.
• May prepare admission folders by gathering admission paperwork for scheduled patients.
• Greets and receives patients to be admitted by conducting personal interviews; entering demographic and insurance information; confirming pre-admission information; obtaining signatures on legal consents and insurance forms; receiving payment and issuing receipts; distributing patient information literature.
• Verifies patient identity by checking identification; preparing and placing identification band on patient; Ensures patient's arrival to hospital room and/or testing area by assigning patient beds; notifying nursing unit of patient's arrival; calling volunteer to transport the patient to the assigned area.
• Provides information to the public by answering admitting procedure, hospital regulation and service inquiries of patients and the public, referring inquiries.
• Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and DNV standards.
• Accomplishes individual and team goals and objectives established by supervisor based on prior performance evaluation.
• Maintains a professional appearance and demonstrates commitment to customer service excellence in interactions with patients, family members, visitors and staff.

Skills

Customer service

Interpersonal communication

Office software

Education

High school diploma or equivalent

Tools

Spreadsheets

Word processing

Job description

Coalinga Regional Medical Center is seeking a Patient Access Representative to support the Admissions Department. You will handle patient registration, verify demographics and insurance, and secure co-payments at the point of service.

The role requires strong communication skills, attention to detail, and the ability to work with referring facilities and patients to ensure smooth admissions and accurate pre-admission documentation.