Patient Access & Registration Specialist

Luminis Health, Inc.; Annapolis (MD); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

Tuition Assistance

Employee Referral Bonus

Paid Holidays, Disability, Life/AD&D

Wellness Programs

Employee Assistance Programs

Job summary

Luminis Health, Inc. in Annapolis, MD seeks a patient-facing CSR to register patients, verify insurance, and handle demographic and medical information accurately. You will communicate financial responsibilities, assist with training, and support department efficiency while adhering to hospital policies.

The role requires excellent communication, basic computer skills, and knowledge of medical terminology. A high school diploma or GED is required and bilingual certification is a plus.

Qualifications

• High school diploma or GED, typing minimum of 20 wpm.
• Two years of previous registration or insurance experience in a healthcare environment preferred.
• Excellent communications skills must be demonstrated.
• Knowledge of medical terminology is desirable.
• Working knowledge of basic computer skills and web-based applications
• If serving as a bilingual/multilingual interpreter, certification in Medical Interpretation is required to perform the duties of a qualified interpreter.

Responsibilities

• Accurately obtains and processes patient demographic, insurance and medical information for registrations, admissions and financial purposes. CSR will be expected to maintain a 98% accuracy rate, in accordance with Best Practice Standards.
• Adheres to the compliance policies of the department and organization (i.e. timely arrivals, minimal absences, appropriate attire, readiness for work, adherence to the department working schedule, follows AAMC policies regarding personal electronic devices, and other policies as outlined by the organization).
• Answers the phone courteously and professionally and as per department guidelines, responds to inquiries, and refers all calls as appropriate.
• Independently prioritizes CSR workflow (including, but not limited to, workqueue management, patient registrations, insurance verification, and other assigned tasks) to meet deadlines and maximize productivity.
• Communicates financial responsibilities to patients and collects funds accordingly. Consistently registers patients face-to-face.
• Assists with the training and orientation of new staff.
• Maintains knowledge of departmental issues and hospital-wide changes by attending appropriate meetings and in-services and by keeping abreast of all appropriate written and electronic materials provided to the employee.
• Responsible for the daily monitoring and corrections of the department work queue(s).
• Participates in team performance reviews.
• Maintains a thorough understanding of downtime and/or disaster procedures, and effectively demonstrates the ability to perform job functions during such conditions.

Skills

Communication skills

Typing 20 wpm

Medical terminology

Education

High school diploma or GED

Tools

Computer skills

Job description

Luminis Health, Inc. in Annapolis, MD seeks a patient-facing CSR to register patients, verify insurance, and handle demographic and medical information accurately. You will communicate financial responsibilities, assist with training, and support department efficiency while adhering to hospital policies.

The role requires excellent communication, basic computer skills, and knowledge of medical terminology. A high school diploma or GED is required and bilingual certification is a plus.