Patient Access & Registration Expert

Novant Health; Wilmington (DE); On-site; USD 32,000 - 42,000; Full time

Job summary

Novant Health is seeking a dedicated registration specialist to staff hospital entry points including the Emergency Department, Outpatient Imaging, and Outpatient Surgery. This role handles pre-registration, registration, verification, and collecting patient demographic and financial information.

Responsibilities include identifying payer sources, collecting payments, and interfacing with insurers, hospital staff, and medical staff.

Qualifications

• Demonstrated knowledge of insurance plans and coordination of benefits.
• Excellent interpersonal and communication skills for customer relations.
• Ability to organize and prioritize work in a stressful environment.

Responsibilities

• Staff multiple hospital entry points to provide registration-related functions.
• Handle pre-registration, registration, verification, and demographic/financial data collection.
• Identify payer sources, collect payments, and interface with insurers and hospital staff.
• Maintain knowledge of regulatory guidelines and Joint Commission requirements.

Skills

Insurance coordination

Customer service

Regulatory compliance

Confidentiality

Communication skills

Education

High School Diploma or GED

Tools

Registration systems

Job description

Novant Health is seeking a dedicated registration specialist to staff hospital entry points including the Emergency Department, Outpatient Imaging, and Outpatient Surgery. This role handles pre-registration, registration, verification, and collecting patient demographic and financial information.

Responsibilities include identifying payer sources, collecting payments, and interfacing with insurers, hospital staff, and medical staff.