Patient Access QA Specialist: SFDS & Epic Auditor

Open Door Community Health Centers; Fortuna (CA); On-site; USD 34,000 - 39,000; Full time

Job summary

Open Door Community Health Centers Fortuna Community Health Center is seeking a Patient Access Quality Assurance Specialist to ensure accurate SFDS entries, audit scans in Epic, and support front office inquiries.

The role requires high attention to data accuracy, strong customer service, and proficiency with Microsoft Office and Epic EMR. This temporary position continues through August 1, 2028, with potential travel to clinics and a bilingual differential for Hmong/Spanish speakers.

Qualifications

• High school diploma or GED required.
• Strong interpersonal skills and the ability to establish constructive professional working relationships within a diverse workforce.
• Customer service experience preferred.
• Ability to maintain order entry accuracy of 98% or better.
• Ability to handle difficult or confrontational situations in a calm, consistent, and equitable manner.
• Ability to write routine reports and correspondence.
• Ability to manage multiple tasks accurately and efficiently.
• Ability to convey complex concepts in a clear, concise, and logical manner to a variety of audiences.
• Strong computer skills with aptitude in Microsoft Office Suite and/or EMR.
• Adheres to ODCHC’s policies and procedures.

Responsibilities

• Retrieve SFDS scans from various health center sites.
• Compare the SFDS scans to the entries in Epic to ensure they match.
• If discrepancies are identified, correct the entries immediately.
• If questions arise, contact the submitting clinic promptly for clarification or correction.
• If changes affect billing, notify the billing department for correction.
• Scan and enter information into additional household member MRNs, and ensure all guarantors are appropriately connected across Medical, Dental, and Behavioral Health.
• When paper forms are forwarded, file them alphabetically by the patient's last name.
• Learn, understand, apply, and help educate peers, front desk staff, and office managers on SFDS and HRSA requirements.
• Review prior SFDS form scans and compare the forms to entries to ensure the information matches.
• If information does not match, correct the entries.
• Patient contact may be required to confirm certain entries.
• Notify the billing department of any past billing that may need correction.
• Ensure all information is scanned and entered all applicable MRNs and that guarantors are correctly identified.
• Enter data into the SFDS audit tool to track clinic accuracy and share reporting results with Clinic Front Office Managers and the Director of Patient Access.
• Manage Epic work queues as directed.
• Respond to questions from ODCHC Front office regarding SFDS.
• Maintain a database of Questions and Answers for SFDS.
• May be trained to further assist the front desk with front desk duties as assigned, including answering phones, checking in patients, and confirming appointments.
• May be requested to travel to clinics within a reasonable distance.
• Performs specialized duties, projects and other duties as identified and assigned by supervisor.

Skills

Interpersonal skills

Customer service

Attention to detail

Multitasking

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Epic EMR

Job description

Open Door Community Health Centers Fortuna Community Health Center is seeking a Patient Access Quality Assurance Specialist to ensure accurate SFDS entries, audit scans in Epic, and support front office inquiries.

The role requires high attention to data accuracy, strong customer service, and proficiency with Microsoft Office and Epic EMR. This temporary position continues through August 1, 2028, with potential travel to clinics and a bilingual differential for Hmong/Spanish speakers.