Patient Access Pro - PRN Front Desk

R1 RCM Holdco Inc.; Baltimore (MD); On-site; USD 22,000 - 32,000; Part time

Job summary

R1 RCM Holdco Inc. is hiring a Patient Access Representative in Baltimore, MD. This PRN, on-site role handles patient check-in, insurance verification, and front-desk duties, working across multiple hospital systems to ensure quick, compassionate access to care.

The position emphasizes outstanding customer service, professionalism, and the ability to adapt to shifting patient needs. A High School Diploma or GED is required, and background checks and vaccination requirements apply.

Qualifications

• Exceptional customer service experience and strong communication skills.
• Professionalism in fast-paced environments with attention to detail.
• Comfortable multi-tasking and shifting priorities as patient needs change.
• Experience in patient access, medical registration, insurance verification, or front desk is a plus.

Responsibilities

• Provide exceptional customer service and assist patients and families with check-in across multiple systems.
• Answer phones and collect accurate patient information quickly.
• Support timely access to care by minimizing registration delays and answering questions clearly.
• Build trust with patients during moments of illness or anxiety.
• Navigate insurance plans, enter demographics, collect co-pays, and provide cost estimates when applicable.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Adaptability

Background check

Vaccination requirements

Education

High School Diploma or GED

Job description

R1 RCM Holdco Inc. is hiring a Patient Access Representative in Baltimore, MD. This PRN, on-site role handles patient check-in, insurance verification, and front-desk duties, working across multiple hospital systems to ensure quick, compassionate access to care.

The position emphasizes outstanding customer service, professionalism, and the ability to adapt to shifting patient needs. A High School Diploma or GED is required, and background checks and vaccination requirements apply.