Patient Access Ops Leader - Evening Shift

Northwestern Memorial Healthcare; Geneva (IL); On-site; USD 35,817 - 50,971; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Memorial Healthcare in Geneva, IL is seeking a Patient Access Ops Coordinator for the evening shift. This full-time role provides executive level customer service, schedules staff, allocates resources across hours, and upholds policies to ensure smooth patient access and provider productivity.

Candidates should have four to seven years in health care or customer service, strong communication, typing 40 wpm, and proficiency with standard computer systems.

Qualifications

• Excellent interpersonal verbal communication skills.
• Excellent problem solving skills.
• Ability to read and communicate effectively in English.
• Basic computer skills.
• Ability to type 40 wpm.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Excellent organizational, time management, analytical, and problem solving skills.

Responsibilities

• Schedule staff and allocate resources across hours of operation to maximize patient access satisfaction, provider productivity and efficiency.
• Coordinate and manage staff scheduling and coverage across multiple worksites.
• Ensure staff has access to necessary policies, procedures, training and other resources; provide coaching and mentoring.
• Identify, analyze and communicate key issues/trends; report findings to management.
• Provide input to management on budget issues, staffing, cost containment strategies and capital needs.
• Lead and participate in staff performance reviews and attendance reviews."
• Assist in leading and/or developing plans with team to meet patient satisfaction goals.
• Develop tools to support staff and enhance efficiency.
• Monitor daily activity to ensure compliance with procedures.

Skills

Verbal communication

Problem solving

English proficiency

Computer basics

Typing speed

Written communication

Multitasking

Time management

Analytical skills

Job description

Northwestern Memorial Healthcare in Geneva, IL is seeking a Patient Access Ops Coordinator for the evening shift. This full-time role provides executive level customer service, schedules staff, allocates resources across hours, and upholds policies to ensure smooth patient access and provider productivity.

Candidates should have four to seven years in health care or customer service, strong communication, typing 40 wpm, and proficiency with standard computer systems.